Homewood Suites by Hilton Washington DC NoMa Union Station

Location was great. Very clean property, inside and out. Breakfast was good.

Wish there had been more green space for my dog. Wish there had been a Poop station on the grassy side next to the street. The only poop station for the dog was full of trash, no room for poop bags. The clerk that was on duty when we arrived, a young lady, should not be in the hospitality profession. She seemed bothered by having to help us. Never smiled. Saw her a day or so later on the phone at the counter and she was not nice with whoever was on the other end….she said “I wasn’t here yesterday, so what else can I do for you”. Maybe she was just having a bad week. All other clerks I encountered was all friendly and nice and professional.

Everything! This was our 2nd stay at this property & we love it! Location, gorgeous rooms, excellent breakfast & coffee station. Shuttle is so handy. Staff is exceptional.

Only that we couldn’t stay longer

The staff was very nice and answered all questions you need

The hotel was clean and the accommodations was there

La colazione era buona e piacevole, anche se con poche opzioni europee. Le aree comuni, come palestra e piscina, sembravano curate e ben mantenute. Abbiamo apprezzato anche la presenza della cucina in camera, dotata dello stretto indispensabile per gestire i pasti durante un soggiorno di più giorni.

Purtroppo la gestione del servizio è stata molto carente: già prima dell’arrivo non abbiamo mai ricevuto risposta a diverse richieste di chiarimento sulla camera. Una volta in struttura, la stanza non era pronta per tre persone (asciugamani insufficienti e divano letto senza lenzuola) e abbiamo dovuto sistemare tutto da soli dopo un lungo viaggio. Le lenzuola fornite erano sporche e non sono state cambiate nemmeno dopo segnalazione; quelle del divano letto sono rimaste le stesse per sei notti consecutive, nonostante richieste quotidiane. Anche gli asciugamani venivano cambiati in modo irregolare e mai in numero adeguato, costringendoci spesso a richiederli in reception. La pulizia generale lasciava a desiderare: cestini non svuotati con regolarità, pavimenti sporchi e mancanza di prodotti base come spugna e pastiglie per la lavastoviglie.