On a pas dormi là on a changé d’hôtel car j’avais réservé une chambre fumeur et nous ont donné une chambre non fumeur donc ils ont dit qu’ils allaient rembourser

On demande une chambre fumeur, la réservation est faite pour une chambre fumeur et on nous donne une chambre non-fumeur. On est parti ailleurs.

The room was clean

The area is very unsafe, the front desk is behind plexiglass and in the rooms it has a sign telling you to dead bolt the door for your safety!

Nothing

Front desk gave us a time to check in. Lee waited in parking lot for 2 hrs and watched her check in at least 5 rooms. When I went back at agreed upon time, she had no rooms ready and we had to wait until 3. She said all the previous rooms had called to check in early. We showed up and asked She was so rude and obviously lying that i cxld our room and we drove back to PHX that night. They did charge us to park our car there for the game even tho we planned on staying at first. That’s when we decided to leave. Never again

Nothing

They were sold out and said my payment was declined. My reservation was canceled supposedly. I was turned away with no apology.

I could keep my dogs without an additional charge and I did not have to pay for parking.

The room was good, the door was too hard to open. I stayed In two different rooms and the TVs did not work. I had to be without TV for the night until the next day.

Location within walking distance to SoFi

The room smelled terrible mostly from smoking but bathroom had a nauseating smell. Shower floor was so dirty, I would not take a shower in it. The noise level from the street was so loud, I thought the windows were open. Thumping noise from above kept me awake. In the morning, I was greeted by a tiny cockroach while brushing my teeth. However, I had family staying in another room, which was not nearly as bad.

Confortável e bom o custo benefício. Dispõe de uma máquina de café e micro ondas em uma sala ao lado da recepção para a manhã. Ajuda para o café da manhã.

O chão do quarto não estava limpo. Com muita poeira. Desagradável.

It was cozy, clean and comfortable. I even re-booked.

That check out is 11 a.m lol. I wish it were longer so I can really feel at home.

2 light bulbs out. One in bathroom. One in sink vanity. No bathroom fan.

The room appeared clean but then the next morning we discovered that there were bed bed bugs and that they had gotten into our clothes. We did not receive a refund for the room and were extremely disappointed.

Bed bugs in the room and a hole in the bathroom door.

Build out

Bed

Very clean and great service

Nothing much overall great

Nothing

There was no elevator

The palm trees looked pretty in the front.

I drove 700 miles and stayed here to get 1-night’s rest and got 4 hours. I was better off in my car’s backseat. Rooms are non-smoking yet it smells like smoke and people are smoking in and out of their rooms. The handyman of the property slammed his door into my door causing a dent, scratches and paint was removed. He had available parking elsewhere however he felt the need to park next to me. People are running around at various times from 8 pm to 6 am and staff did nothing about it despite calling. Even though checkout is 11 am, the cleaning ladies make a ruckus and knock on doors at 8 am so you have to leave. The floor has Jaír of human and pets. It never gets mopped or cleaned. Manager was extremely rude asking to go in person to confront her about the worker that slammed his door into mine. I have voice memos recordings of the manager and worker. I have filed a police report and took pictures. There is a current insurance claim against the employee that coincidently has no insurance.

It was the worst experience ever security guards are horrible customer service was worst!!

Nothing

Room was clean and quite large. It smelled as if it had just been cleaned. Fridge stayed cold, AC worked like a charm. Uber to the airport was only $13 and to the Forum where I was attending a concert was only $7. Plenty of pillows. Check in and out were efficient. Staff were all kind, helpful, and polite. Had no problem getting food and grocery deliveries. Most of the parking is covered.

Access to the microwave in the lobby was limited to daylight hours. Many people might be uncomfortable with the area surrounding.

I had a terrible experience here. Arrived in the room, there was trash that wasn’t mine in the bin. No big deal, I was just going to ask them to take it out. Then I tried to shower, and it was obvious it wasn’t cleaned. There we pieces of acrylic nails in the shower. I asked for a new room and was placed in a much smaller room without a functioning tv. I was so disgusted by the first room, that I couldn’t even stay. I checked out not even 3 hours after checking in.

I like the fact that we have only one face towel for two people

I felt the staff was biased towards me because I was black I asked can I use cash for a deposit instead he said credit learning later on that I could have put a cash deposit

other than it’s close to the stadium there is nothing good about it.

the staff was VERY rude, both over the phone and in person. He would cut us off and not let us ask the questions we had, the room which we stayed had low light in the bathroom the vanity lights (1 out of 4 worked) didn’t work when we pointed that out and asked if we can get a different room he said he had to come and check the room, which he then said every room is like this and didn’t change the room for us as we asked. we were in the room no more than ten minutes, when he said all rooms were in the room we asked for a refund which he said he couldn’t do. after us coming to the office then he finally refunded. I would literally stay anywhere but here.

Location

Broken toilet seat

Very big rooms. We chose the hotel for the closeness to the airport.

Bad isolation, loud neighbours. Slightly over-prized.