Hotel is top class and well located. Staff is very professional. I would stay at this hotel again.

n/a

The room was spacious. Bed was super comfortable, I'm picky on pillows, and I was happy that OMNI had really good ones. Location is convenient- BART station is 5 min walk, Chinatown is 10-15 min walk, Union Square is nearby. We took a free walking tour, and its route was all around the hotel. Staff was very responsive - I asked for a little fridge, and they delivered it momentarily, and the doorman gave us very useful city information

The faucet handle in the sink fell off from time to time :)

staff

old, needs and update in all fronts particularly bathroom

beautiful property & location

mini fridge in room or waters would have been greatly appreciated

Excellent service, comfortable bed, very nice employees.

Lack of a restaurant. The hotel serves breakfast and has a bar that serves food, but not a real restaurant. However, it is close to some very good ones including Credo and Tadich Grill.

Bed was comfortable. Room was quiet. Room was well appointed. Coffee available in the lobby in the morning and waters (bottled) any time you wanted.

Very friendly staff, comfortable bed, nice shower

A little hard to find room service.

staff was incredible. room was large and clean.

room was a little dated with decor, didn’t feel the area was the best.