The billing and charging the card was very erratic, I was charged multiple times on my card despite having requested to stop the same .. staff at front desk kept on giving some excuse (even once said it’s Sunday !!) but charging my card did not stop .

The location

The bed sizes

Great staff location

No hand soap in the bathroom.

Great Location, Superb Quality

Rooftop Bar was unfortunately closed for duration of trip.

Parking

Location

Small beds

View from room was amazing

Breakfast option. Only buffet for 40USD.

The door in the bathroom didn’t lock

The staff were lovely and so kind! We stayed as part of our honeymoon trip and they made a lovely gesture of adding some credit. We also had an issue as my husband got sick so we had to change our flight and miss a day with the hotel and they didn’t charge for the missed night. They also handed out plenty of water. Location was brilliant. Very clean and great facilities - I loved the sensored lighting so you could find your way to the bathroom at night.

location

Good car, checkin and bellman (Bill). Suite was very nice.

The hvac in the bedroom roared and never went off unless we turned it to OFF…which we did. Also your special fees were very excessive since we didn’t use any….should be optional.

View was incredible, service to everything else it’s perfect

There’s no pool, roof top isn’t opening

location

The noise caused by the wind, however staff alerted us to it and offered earplugs. SF can get windy it's just the climate we appreciated the heads up:

clean and comfortable bed and can overlook the city view from where we stayed (25th floor), located in the city center & well-commuted. highly recommend to everyone!