JW Marriott San Francisco Union Square

The location and room size was good

The queue at the reception

Great location. Friendly staff. Good food. Clean.

Nothing

Location, clean, friendly

Expensive

The hotel is very conveniently located near Chinatown and a less than a 20 minute ride to Fisherman's Wharf. Being a Marriott Bonvoy member I received a free room upgrade to a suite which was very nice of the staff. The room was spacious with a comfortable bed and a walk-in shower. The drinks at the Level 3 bar were good but pricey.

I was not happy about the hotel's $38 destination fee. It's a completely made up fee by Marriott and is not mandated by the city. Marriott does not mention this fee on their website. They inform you about it when you check in. They charge this 'destination' fee EVERY DAY you stay there and you can't opt out of it. Even more infuriating is they give you back $20 in credits each day but you have to spend it that day or lose it. You're forced to use these stupid credits at the hotel. We ended up buying overpriced $7 bottled water and snacks every day at their tiny convenience store.