Hotel Zeppelin San Francisco

The Musical theme throughout the facility.

Retro vibe, location big comfortable room Great shower

Breakfast options, need more staff

The hotel was very nice, with spacious and comfortable rooms in a good location. The staff were friendly and helpful, although there was a strong focus on repeatedly introducing themselves and encouraging guests to leave TripAdvisor reviews. Overall, we had an enjoyable stay and found the location to be a real plus.

Upon checking into our room, my son opened the window and the entire window unit fell out, shattering inside the room. Thankfully nobody was injured, but it could easily have resulted in a serious accident. We immediately reported the incident, however no apology was offered and it felt as though the hotel was attempting to place the blame on us rather than acknowledging the seriousness of what had happened. To make matters worse, the following day we noticed contractors replacing windows on another floor of the hotel, suggesting they were already aware of issues with the windows. In our view, our room should have been prioritised given the obvious safety risk. This incident significantly impacted our confidence in the property's maintenance and management of guest safety.

Like the hotel

Front desk was rude and room was tiny