The Ritz-Carlton, San Francisco

Rooms is perfect and location is good

Rooms, breakfast

The Ritz-Carlton, San Francisco is my favorite hotel and though I live a half hour away, I stay here often and I’ve been coming to the hotel for 35 years. It’s always perfect! From a welcome from Miquel and Scott as I drive my car in, to Julien, the front desk manager, I am treated like a VIP and appreciate everything that the Hotel does for me. I feel safe and cared for all the time.

The stay was very welcoming and extremely tentative. All of my needs were met and quickly! Excellent service :)

Nothing. No complaints

The location. I’ve been staying here for over 30 years. Aldo the top notch valet, Miquel, welcomed me as though we are old friends. It is wonderful. He was very helpful and kind and very professional. Julian, the front desk manager, was very helpful and sorted out my problem with getting into my room in a timely manner. He was amazing and saved the day.

The front desk woman was incredibly rude & unhelpful. Her attitude was NOT of the Ritz Carlton level. My room was on a main street and very loud. I had a very hard time getting to sleep. The coffee in the room was terrible and the Diptique body lotion in my bathroom was old and unusable. The mattress in my room was also old and very uncomfortable. The main lobby restaurant was under construction which was disappointing. I was looking forward to the most delicious hamburger in San Francisco. It was SO opposite of every stay I’ve had in the last 3 decades. So very disappointing to not have the Ritz Carlton experience I was expecting.