Beautiful lobby and bar. Comfortable bed. Starbucks in the hotel

Expensive parking.

Well situated and very clean

The paiement was made via booking.com and yet the receptionist insist that for guarantee they needed to take my card print again. They charged both rooms again and no repayment has been made yet (a month later). At the restaurant the waiter was nice but I paid by card and then realised that we had enough cash. He said it was completely okay and cancelled payment by card and took cash We went home to realised that he had not and took both cash and card! All in all paid twice for one night and two rooms and a meal for 5 people. Outrageous!

Very clean. Excellent service

Bathroom door, could see into when closed, night light in bathroom stayed on all night and door did not block the light

Very nice

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My mother is 85 and can’t climb stairs, the shuttle had a very big step to get in and she couldn’t do it. We had to take a $30 ride to the hotel. The next morning a fire alarm went off and we went to the exit shown for handicapped people which was a staircase on the second floor. I had to leave her in the stairwell and ran down to the lobby with all of our bags. Lourdes at the front desk was very helpful and held my bags while I got a wheelchair and went to rescue my mother. We went to have breakfast because I’d paid for it with my room. The staff at the restaurant didn’t have it on my room so we decided to get something at Starbucks and Lourdes very kindly comped our food because she saw that I did pay the $45 extra for breakfast. The room we slept in, room 2032 was not worth $300. I expected more from a Marriott Property.

At this day and age Wifi should be free and included in the price. Parking was also way too expensive. 40 USD for overnight parking in outdoor parking lot is outrageous.

Location and facilities

I had to pay $48.00 for parking even though it should be free parking since I am staying at their hotel. Booking should inform me that there is a $48.00 per day parking fee. I am very disappointed

The viens and the complimentary shuttle to airport

Disgusting smell in the room and the water had a very bad taste

Location

Bathroom door in room did not have lock and showed shadows

Security Staff were great on arrival as we arrived late . They help with luggage.thanks

I try calling from 5 am to 5.30 re concierge or bell but no reply. Need blanket in room .

Only location is fantastic….water front

Usually no body pick the call from the room at reception or house keeping . As per description, parking was included in my selected category of room but they charged me $ 48 for parking.

Near the airport with free shuttle

Rooms are dated

the room, location, reception

- we spotted some ants in the room - we wanted to go for breakfast to downstairs restaurant, but were told by the hostess that there were no empty tables and waiting time is ca 15-20 minutes, although many tables were unoccupied...Luckily Starbucks was close by...

View and airport proximity.

Sliding bathroom door is not ideal. Has gaps between wall and door, also loud to operate.

Localization, confort

Breakfast - the food was good, but the system is poor (old one). They made me wait more than 20 minutes because I didn't have a piece of paper.

Very nice place to stay

The view from anywhere on the hotel grounds was fantastic! The lights of the airport across the water were so beautiful. The food at the hotel was great and the beds were perfection. Was worried the sound of the planes in the distance might be an issue for my light-sleeping friend but she said it wasn't an issue and she slept great. The staff were all friendly and accommodating. The shuttle drivers were on time and professional. All-in-all, very happy with our stay.

I needed to call the front desk to ask about the shuttle options from the airport: trying to get a phone number, or connection, to the front desk of the actual hotel was a NIGHTMARE! TOOK THREE CALLS to the general number. Maddening. Also the smell of the potpourri as you walk into the hotel lobby was obtrusive. Several of us in the elevator commented the same thing...WAAAAY too strong.

Starbucks in the hotel Beautiful view of the bay and planes landing. Nice size rooms , very comfortable.

No housekeeping,so you need to clean your own rooms. Water fountain never worked , so you had to buy water at a extremely high price . Very far from central town , uber round trip will cost you 60 $ per day. Terrible smell from the bay along the promenade. No swimming pool or extra amenities at this hotel , convenient if you want to spend 1 night only as a layover

Stayed here the night before and early flight out of SFO. Very close to the airport and has a lively bar area. Not sure that I would stay here again.

Bed was extremely uncomfortable. Room was dated and a bit depressing. Parking was 40.00 for the night, which makes rates too high for what it is.

Room was clean and comfortable. We enjoyed the Flights View Lounge to meet our friends and the food and drinks were delicious. We were very surprised we did not hear the airplanes. Check in was quick and the front desk employees were welcoming and friendly.

Location

Parking prices

Rooms OK. Breakfast OK. Staff friendly but not over pushy

Only one lift working - had to wait multiple times

After a late domestic arrival, I got a good rest at this conveniently located hotel, if you need to travel through SFO airport.

Free internet is provided to Marriott Bonvoy members only.