The whole experience was great

Mattress was uncomfortable. Jacuzzi, tub, shower was hard to get in and out of.

Everything was great.

No coffee in the lobby.

I didn’t like how the Holiday Inn pushes the time share, not everyone is interested in it.

No breskfast

Dishwasher wasn’t working. Sink in single bedroom, water wasn’t draining very well

Good location. On the trolley route but not far from main street. Close to convention center and attractions.

Slow elevators. TVs could not stream. Garbage truck at 4 am.

The location in the cleanliness also the staff were wonderful

I wish the water park had more ventilation the chlorine was horrible grandson Chest was hurting from the chlorinethe Also my granddaughter and my daughter or coughing a lot my daughter’s eyes are really red just need more ventilation My husband could not even stay in there with them and watch them I had to

spacious rooms

master bathroom sink plugged toilet sluggish could all be cleaned better dusty trim garbage under couch bed

The 2 bedroom villa was amazing! Great space to spread out, wonderful in-room amenities (washer/dryer, coffee maker, blender, toaster, dishwasher, full size fridge & stove). Hotel is located across the street from the Log Cabin Pancake House which was perfect for breakfast. Location is also within walking distance to many area attractions. your housekeeping and maintenance staff are amazing.

our family vacation was interrupted by a mistake with the room reservation upon check-in. we reserved a two bed room villa for three nights and had a confirmation from Booking.com. Upon arrival we were told that the two bedroom villa was overbooked and would not be available until the next day. Instead, we were offered a one bedroom for a group with seven people one of our party had to sleep on the floor that night, neither bookings nor the hotel ever took responsibility for this oversight and instead pointed fingers at one another, which is rather frustrating. This oversight really impacted our vacation because we only had two full days to spend in the Gatlinburg area and one of our full days was spent waiting & wondering when we were going to need to move from the one bedroom to the two bedroom (which didn’t get resolved until nearly 2:00 pm). so half of one of our full days was taken up because of this oversight, which definitely impacted our vacation and the amount of time we were able to spend enjoying our time in the area. if this oversight had not occurred, this would be a four-star review for the hotel. However, this oversight really impacted our experience.