Holiday Inn Express Gatlinburg Downtown by IHG

The front desk staff were so amazing, probably the friendliest from any of our travels. The waterpark is the perfect size for little kids! Breakfast is decent but the only milk option was the cereal milk so that was sort of a bummer.

The pool water / pool area was pretty cold. They need to heat it and they didn’t have a hot tub. The bathrooms in the pool area were fairly clean but the pool area itself… The floor was kind of gross.

The breakfast was excellent 👌

The pool water was freezing 🥶

Location was great walking distance to downtown. Everything was clean, in good condition and the staff was super polite

Loved it all

The location is near the parkway but away enough it's not a super busy area. The breakfast was good. Staff was nice and saw them handle an issue with a rude guest appropriately and professionally.

Pool area was closed completely 3 of the 5 days we were there with no real explanation as to why as it didn't even storm 2 of those days. Then closed again due to an actual storm on our last day. Kids were extremely disappointed as that is the reason we always stay here. My daughter was beyond excited for it and only got about 3 hours worth total the whole week. Kinda ridiculous as we didn't get the value out of it whatsoever. Pretty sure that pool area has a mold problem though on the walls where the windows are and around the pool. Shower ceiling had paper I'm assuming peeling off of it. Black spots on the shower curtain. Hole in the wall where someone must've slammed the bathroom door open. You can hear everything in the hallway while in your room. Beds weren't very comfortable. Years ago this place was fantastic...it is just going downhill. Needs to repairs and replacements for sure. I don't think we'll be back again.