Everything was excellent, we received an upgrade to our already beautiful room. The staff was fantastic very attentive. Could not fault anything.

Nothing

Clean & accommodating with attentive staff

Overly attentive staff with emphasis on pushing comfort boundaries for tips… Food was ordinary for a 5 star hotel and the focus was on outside visitors instead of trying to make the actual hotel paying guests a priority

Unwelcoming attitude from one of the bartenders toward my husband - he was sceptical that my husband was a guest of the hotel and required him to prove his ID and room details before he would serve him a drink at the pool bar before dinner.

Absolutely stunning

Nothing it was perfect

Food was great but expensive. View is amazing and the music in the evening is lovely. Staff are truly fabulous

the pool could have been a bit better and there is no pool part that is suitable for small kids that can’t swim yet.

Its so clean and have a good vibes. We likes the special touches they leave daily at the room. Loved the cookies and ice cream they were offering at tge pool.

No music at the pool. Its so boring Limited time for all the lounges and bars. Maximum to 9 or 11 pm. The price is highly expensive. The problem that we have solved at 4 am last night it was disaster. To our room and two other rooms. But thanks God the agent who compensated for us

The pool is clean and the room is luxurious

Doesn’t worth the money .. I was staying in Sheraton with an ocean view room and it was cheaper than this. I didn’t like the experience. I took a non ocean view room and it was more expensive than the Sheraton ocean view room

Unreal staff, unreal location, unreal facilities. An amazing experience!!

Nothing!!

The halekulani hotel and resort is an amazing hotel. Very friendly staff, excellent food and beautiful location. It is a little pricey, but it's worth the vacation.

Wish there was a bigger beach !

This is hands down the nicest hotel in Waikiki/Honolulu - others simply do not compare for the luxury experience. The size of even the smallest rooms is ample, with a luxury bathroom and super comfortable beds, sitting area, and balcony. The drinks at the pool bar and the breakfasts and views, as well as the public spaces, and the beautiful pool itself, are all unbeatable. This is a great place to escape screaming children and crowds and have a civilized, elegant Hawaiian vacation without traveling to an outer island.

Sound insulation in the room was actually rather poor, which became a problem about two nights into our stay when a noisy guest moved in next door. There was also some strange noise coming from upstairs. Orchids restaurant is not as good for dinner as it used to be - the 'Italian-Hawaiian' theme is not a great one.

Excellent location. Lovely rooms and staff. I liked the restaurants, the live music at night. I enjoyed the pool it’s large and there are many lounge chairs.

Nothing

The room was exceptionally clean, beautiful views, nice selection of restaurants, live music, nice pool area, beautiful setting. Really enjoyed our stay.

Did not stay long enough

pool service was inattentive

very clean, a lot of hospitality everywhere.

this property doesn’t have private beach beside of swimming pool.

Amazing property and the entire staff was top notch. Didn’t encounter one staff member who wasn’t eager to make your stay better. Rooms were decent size but very nice. Bathrooms were fantastic. The housekeeping and engineers were Johnny on the spot to make everything perfect. The grounds, staff and service were absolutely top notch.

Minor things…. Pricing for meals is way over what it should be with an added 15% built in. Breakfast for 3 was 165 bucks before tip. We found ourselves eating elsewhere. Definitely need a hot tub for the pool area. Spa prices were also extremely elevated. Need a shuttle to the airport. One way booked through them cost us 235.

Location, clean, staff was great!

N/A