I love the whole experience it was beautiful inside very neat polite at the check in would stay again

Convenient

no full mirror on the wall

Good location friendly people

Great location

Somehow breakfast was not included in my reservation but when I stayed there in November it was for the same price

Anna was very helpful

Clean

Kind staff, airport bus

Expensive but not delicious food

Didn’t have face towels, night stand was sticky and dirty, shower was dirty at the bottom and why do guest pay for parking, front door was broke, and fragrance in lobby was too strong

The cost or parking and dirtiness

Same great service as last time,thank you!

Nothing!

The room

The ridiculous amount of parking. It also took almost a month to return the $100.00 for a card on file.

Everything!When I visit family in St.Louis The Renaissance will always be my 1st choice.The staff,facilities,availability of food and beverages onsite,the cleanliness and security of the hotel are unbeatable.Thank you and keep doing the great jobs you each are doing!

Absolutely nothing including parking.

Didn't have breakfast at the hotel it was to expensive

The price for the meal was expensive

The beds and pillows were comfortable, and we loved the Aveda products.

Very small pool for size of hotel, small bathrooms, and no continental breakfast or complementary coffee in the morning.

Location and lobby facilities.

The bathroom needed to be updated and the door wouldn’t lock properly.

It was clean and nice looking the room Was always taking care of and the food was great.

After I paid what my reservation was I kept getting in necessary fees charged to my card there was a lot of confusion and I barley got a clear answer from any one. Parking was not included after paying so much money and there was no free parking so I had to pay for parking regardless.

The breakfast was very good and fresh. The service was prompt and polite.

The chair wasn't overly comfortable.

The location was convenient

If I could give the cleaning staff a red zero I would!!! They did not clean my room for 2 days. Insane!!! Especially when we were gone literally all day and gave them ample time to clean the room. We were in for my mother in law funeral, who wants to be out all day with a draining situation as such and come back to a dirty room!!! Exhausting. And to top it off there was a bug crawling on the sheets. Guess because they were never changed.

Liked very much

The entire facility smelled really good.

Very unique and stylish

Pool and starbucks as well as food on site. The staff was great...

The fact we paid 21 in our booking for breakfast however the older gentleman told us that wasn't possible. We went to waffle house next door.. They were great.

Excellent work on the part of the staff and food in your cafeteria. The room was excellent in roominess, the bed was comfortable,the bathroom was well organized and clean, and I was glad that you had a refrigerator and iron and ironing board. Good job on your hotel!!!

Your staff did such an excellent job in making our stay there so pleasant that I can’t think of anything more you can improve on. Great job by all the workers there including the ones who worked at cleaning the rooms.

For the price a continental breakfast is appropriate

Everything

Parking

Most everything was good to great.

The paid parking and "smart tickets" were terrible. The tickets didn't work at all. Paying for parking while literally staying in the hotel is total BS.

It is stated free Wi-Fi is at the hotel but it is not its $10 a night plus if you drive you have to pay extra $30 for a parking pass

I have generally found the staff at Renaissance Hotels to be super friendly and helpful, and this property did not disappoint! The front desk was wonderful as was the hostess at the restaurant for breakfast. Everyone was warm and welcoming!

Nothing important.