Room

The front desk wouldn't let us in for 45 minutes because despite paying and showing the receipt that I paid booking.com never paid the hotel. It was very hard to find a phone number for booking.com when we finally got them on the line they refused to speak with the front desk staff and said they had to call them directly. Then they said they had to wait 2 hours to pay. I booked and paid through booking.com weeks to months in advance. My issue is with booking.com and the hotel staff. Both if you should have dealt with the issue together and left me out of it since I paid and had the receipt to prove it. Very unprofessional by both of you.

When we first checked in Joe at the front desk was extremely kind, personable, extremely helpful & always had a warm smile on his face. To the AM Manager Mr. Anger is everything but angery lol. He was extremely hospitable, knowledgeable about the area gave great tourist tips such as the ferry ride in St. Charles. Asked how are concert went & helped us book an extra night. The lady that works the from in the am was very kind, also very knowledgeable about the area, extremely helpful anything we asked or needed they were there with a smile to help. The breakfast was excellent very filling & delicious. Over all it was an amazing weekend!!! Girls trip. Grandma Sharon, Momma Sonya & daughter Kristin! Thanks for making it memorable for us!

The discomfort of the fold out couch bed.

Staff was extremely accommodating to all of our needs. This was our second family reunion we held at this venue and will probably continue to do so.

We didn't get to use the pool as it was out of commission for repairs.

The kitchenette and comfy bed

The light and vent in the shower area were the same. I wanted the light but not the vent. And the vent was loud.

Close proximity to Hollywood Amphitheater

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Front desk was very accommodating and helped me get checked in without fail. Breakfast was great and they offered options.

My bed was not comfortable, mattress was very hard

good location for our purposes. breakfast was good.

had to convince hotel maintenance that our air conditioning didn’t work.

The size of the room was great.

You guys can Improve on cleaning. The room wasn’t clean as expected when arrived.