Comfy bed, rooms very clean.

Rooms were not ready at 3pm as indicated, had to wait until 4:30. The hotel website suggests that the hotel arranges for the transfer from the airport by water taxi, which they don't. They advise to use public transportation. The safe in one room was missing, faulty in the other room - both issues solved during the second day of our stay.

The cleanliness of the room and hotel very good. Bed comfortable.

Reception staff not welcoming. No fridge in room.

In a good location

The shower stall had clearly not been cleaned. They were lips, chin and nose imprint on glass wall in the shower which is disgusting. I think that is all the image you need. I was there with my teenage daughter so lovely to explain why that was there.

Location is terrific. Hotel lobby and lounge were great. Exercise room was excellent. Cafe was very good. Bathroom was clean and modern.

Furniture in room was very old, worn and badly stained. Shameful! Would not cost much to replace with new, clean and comfortable furniture. Owners should be ashamed of themselves.

The location was wonderful and the beds were very comfortable!

The room itself was needing attention…. For a luxury hotel, I would expect all the shower heads to work, the doors not to squeak, the walls to be clean, and the lamps to work. A refrigerator not being in the room was EXTREMELY annoying. I understand that they were available upon request, at a first come first serve basis, but I and three other people requested them, and there were no refrigerators available. It appears the ratio of refrigerators for rooms to guest is not appropriate for a “luxury” hotel. Also, it was surprising to me that they didn’t offer complementary coffee in the morning.

Quiet location

Location

A/c

The presidential suite had such a beautiful & relaxing view of the harbor. The patio made the stay like no other hotel. We wish our stay was a bit longer just because of the view.

We arrived early and were informed that the room was ready. When we got to the room, we noticed that the room was not cleaned from the previous persons stay. Room service arrived several hours after the phone call was placed. Unfortunately, that was the only downfall.