La atención al cliente

Hacen mucho ruido los huéspedes

Dirty stinky water came out of the shower's drain in the middle of the night.Traveling with kids it was VERY inconvenient to move to another room that late.

Staff was rude. ONLY ELLIE was nice.

Lo cerca que está del parque Disney

Muy pocos cajones de estacionamiento

Staff was friendly.

Too many facility problems. Our room key didn't work one night and our parking pass also didn't work after only a couple days. We had to get a new one. The parking structure was also confusing to find and they allow disneyland guests to park there when there's such a small limited parking as it is. Walls are very thin so we could hear everything going on outside and the adjacent rooms.

Breakfast was very nice. There was a good variety of foods and beverages and everything was tasty. Our room was pretty spacious and comfortable. The bed was comfortable but there was a little glob of gum or putty on the bedspread when we pulled down the covers the first night.

Not within management control, but so many guests would stop right around our room and yell to the rest of their party down the way since our room was right in front of the staircase. I would be sure to ask for a room away from the staircase in the future, so we don't get woken up an hour or two before intended. We had another issue which may sound small but became quite an inconvenience. We had called to say there was no moisturizer since we arrived in the stationary bottle, and whoever came to refill the moisturizer ended up cleaning the room. We were told cleaning would happen every third day so we were not expecting a full cleaning because we had only been there one night. When the cleaning occurred the bar soap for the sink was taken away. My husband called the front desk and the agent was busy checking people in. He said he was very busy, and apparently forgot or didn't make the effort to send anyone with a bar of soap. The rest of our stay, we all had to interrupt each others showers to reach in and use the stationary shower gel to wash hands or akwardly wait to wash our hands or stumble over to the shower to use the pump in the middle of the night when we don't think clearly. It sounds like a small detail, but it truly was an inconvenience, and I was frustrated when my husband made it sound like front desk was too busy to bother.

Staff is friendly and room was clean and comfortable

Parking is always a little tight but that’s okay.

Todo estuvo muy bien, la habitación dividida muy cómoda

El desayuno no es lo mejor, si no acostumbras a la comida de usa no te va a encantar

Liked the breakfast, comfy bed and pillows.

The shower was not working properly.