the size of the room

it was clean

ended up a bad stay. very loud room beside us but no one did anything about it. we ended up leaving at 2:30 am because it was so loud we could not sleep

the room was spacious, warm and inviting. the note card from Jennifer a nice touch, and the cookies after the drive in rain and traffic made the afternoon much brighter. Staff very courteous, friendly and informative. Bed and pillows very comfortable, got a great night's sleep

The staff was very friendly and professional upon arrival. They were very helpful and I would definitely stay there again.

Close to the Cleveland Clinic bldg we needed. Old gothic look was great! can only imagine what it was like back in the day.

Not really a complaint but the elevator needs a little work. Stopped at random floors and always went to basement first before heading to our floor.

location

could have been cleaned a little better. the elevator was ridiculously slow

everything is good it’s not a modern style hotel, more of a classy older building that has been modernized. no complaints

elevator was malfunctioning

The guy at front counter was the best. He was very helpful. And kind.

The elevators too slow. Paid 35.00 for breakfast and didn't even eat it cause it tasted nasty either myself or spouse ate Need new cook that knows how to cook

the staff was excellent. dining was good. really enjoyed the historic building.

need more chairs per room. we only had one.

Close to Case Western

I️ wish breakfast started earlier

staff was very friendly and accommodating. Bed was good, nice breakfast

not very clean. floor was sticky, a lot of noises from fridge and surroundings

Our room was very spacious. The staff was nice, personable. I would definitely stay again

LOL the hotel is listed on the "haunted places" but alas, I didn't experience anything. Will have to try another time! (I loved this place)

The closeness to Cleveland Clinic. Staff was great and very helpful, they deserve 12 stars.

Not a fan of the glass open shower and thin door on bathroom.

There was unfortunately not much to like about this hotel - simply its location close to where our family lives.

Unfortunately, the staff during our whole stay was appalling - the quality of the service they offered and their behaviour towards guests left much to be desired. They were unkind, patronising and simply un-professional. We decided to extend our stay in Cleveland, deciding to book an extra night with the female attendant at the check-in guest. Two days later, upon leaving the hotel for some exploring, we confirmed with this same female attendant that all was confirmed for our extended night - it was. That same morning, we were called by a male attendant who announced that no extra night had been added, that we needed to come back to the hotel immediately for check-out (all this without even a hint of social pleasantries). We finally sorted out the issue but were left unimpressed by the clear lack of communication between staff. Housekeeping was also appalling - it turns out, that basic housekeeping must be REQUESTED as opposed to expected in this hotel. During our 6 night stay, we only ended up having housekeeping clean our rooms once. In addition, we were left to wonder what 'housekeeping' meant to them as the sheets on the bed were just pulled over the pillows and the bathroom had barely been cleaned. The breakfast left much to be desired and the hotel had absolutely no charm whatsoever, which was enhanced by the general lack of respect and pleasantness of the staff. This was a hugely disappointing stay as the value for money is simply nonexistent. This is an overpriced, basic and disappointing hotel. We absolutely do not recommend it. (Genuinely thought we would be better off at a motel as you can at least know what to expect.)

The staff really made me feel that they were there to make my stay the best it could be. The pillows were exceptional and the room was spacious and large.

The shuttle service. The warm cookies were a nice touch.

The parking was secure but I feel it should have been included in the price of the room.

The place looked like it was built with style in mind. The bathroom was roomy, especially compared to most hotel bathrooms.

I got there, the mirrors were filthy. It looked like grease spots all over. The guy at the front counter checking in was very rude and far from hospitable. He didn't explain where my room was, so I asked and he got very snarky with me. It was never that there was a security deposit, nor that there was a fee for parking. Overall the worst hotel experience I have ever had.

historic

nothing

Close to Cleveland Clinic

A bit pricey