I like the presentation and cleanness

1. the beds are horrible, old and dingy. I have a slipped disc and woke up in pain and hard to walk . we won’t stay again 2. the main water line was hit in the morning we were unable to shower, brush teeth or flush the toilet after we pooped. it was gross . Couldn’t finish our stay. 3. upon arrival the front desk was awful and rude. thought at first it was a bad day. but , it was a continuation during the whole conversation about breakfast, about the pool, about the elevator .

Beds were made.

No breakfast as advertised. Shower had no pressure. Paid more than the listed price, very disappointing.

location

starting to show wear.

It was good but would be nice to bring back eggs and bisutit with gravy and

Nothing

Very courteous desk staff and liked older classic feel.

Thexstaff changed the breakfast policy on the second or third day, and this was unsatisfactory. Some kind of voucher coupon and breakfast was not included. I ate zero food their on sny of 3 mornings. Disappointed on 3rd am.

Bed was comfy and the location was perfect for what I needed

The restaurant I planned to eat at was closed, the sliding door in my room wasn’t sealed properly and rattled and banged all night long.

The room was very clean and the breakfast offered was great, service was wonderful.

the lobby

everything past the lobby. the rooms are dated. the television is tiny. the shower wouldn’t drain. couldn’t call down for maintenance, phone didn’t work. they claim it’s queen beds…it’s not…or the tiniest possible queen they can possibly get away with calling a queen, but two people are very cozy.

the bartenders were very customer service oriented

the rooms are very outdated; the AC did not work; the Front Desk kid was very rude and was short with us; the room wasn’t clean and unsanitary when we first came.

all the employees were very friendly, from right when we arrived. they have a restaurant and cantina, we did not eat at their restaurant but had drinks in the cantina.

it’s not in the best part of town. but they have security driving around parking lot which was nice to see. a lot of transients in the area.

convenient location, hotel is clean.

bed was bad, only analog fuzzy television.

went on New Year’s Eve. it was not hotels fault but didn’t sleep,at all because guests were in halls loud all night. breakfast was okay, not great. was not given directions on where room was and it was very confusing.

was not in the greatest area

convenient location, pet friendly.

rooms don’t have microwaves or refrigerator. I was told they don’t have suites. which is unusual for the Crown Plaza. It’s decor is dated and needs upgrading.