The story book atmosphere

The elevator

We loved the look of the hotel especially the underground. Most of the reservationists were nice except the one I got stuck with.

What I thought was VERY misleading was to advertise the beautiful pool and then not allow guests to use it. We are avid swimmers and couldn't wait to use the pool however after arriving it was closed because it was only accessible when purchased through the spa and the spa was closed. I wasn't even allowed to take a picture of it. I also had a serious problem with one of the front desk staff. I had arranged to have Room 545 and after arriving she told me it was 546 that was active not 545. I took her word for it until I got to my room and looked at my book. I then turned around and went back to the front desk and told her it was in fact 545 that I needed. She then turned around and asked the other reservationists what room the Pink Lady was in and they all replied 545. She then acted mad and told me it was already booked. She told me 546 would have to work. I then explained to her that it was on the other side of the atrium and would she be kind enough to at least let me have one of the rooms next door. She again became frustrated and told me she thought she could let me have 543. They then sent someone up to help me move my stuff. To make matters even worse we found a pair of panties under the bed (near the edge). We told the staff about it before leaving the room.

Beautiful hotel with great location

Facilities are old. Room is small and the bed sheets are damp.

Access to Asheville, dining on-site, relaxing on the grounds. From the Howcroft family: We love The Grove for your attention to detail, the comforts, and not having to cook a stitch while we are here! It is truly a break and a treat for us from the regular grind of life that we had been looking forward to. This trip to Asheville we celebrated our daughter Carina's 14th birthday--thank you so sweetly for the card, gourmet popcorn, and San P welcome gift for her 🤗 She was beaming! After a day at Biltmore yesterday, our stay here was the cherry on top!!! Thank you for everything from amazing views and comfort to meals prepared and served by some of the kindest people we have met so far. Brian at the front desk was a rock star and made Carina feel special too at check in

Shower pressure in Main Inn could be improved, but overall fine.

Amazing views over the golf course. Very relaxing.

Our 2-night stay at The Omni Grove Park Inn in April 2023 was the highlight of our vacation in NC! From the moment we arrived and took in the beautiful and surrounding views, we knew we were in for a treat.

We loved everything about The Omni Grove Park Inn and would absolutely stay again! It's a magical place that caters to your every need. We especially loved the bountiful breakfast buffet and the magnificent spa experience.

The property was a work of art. great stone work and design.

The part I didn’t like about my stay, was having to pay $35.00 for over night parking. The front desk assured me I would not be charged to park. But I was. Add that on the other hidden fees, it came to $90.00 extra. I think that’s a bit much, considering the room cost. Would I stay there again? No. it’s a very pretty place. But I think this hotel is for people with a lot of money. And that’s not me!

Excellent

Staff was very pleasant; Festive atmosphere; beautiful scenery

Dirty cleaning rags found in room upon check-in; Advised housekeeping and rags left there 3 days. Mildew smell in hallways upon exiting elevator; Room VERY small---Bathroom even smaller!; Hotel was EXTREMELY crowded everywhere we went; Very poor lighting in room; Public bathroom across from gift shops was deplorable-----filthy!! Make dining reservations prior to visit----otherwise 1-2 hour wait;

check in was a mess

scenic and historic, so much to see around the property

breathtaking views loved the quiet atmosphere and tremendous SPA!

N/A

gorgeous

the food was terrible

The Omni Grove is beautiful and the restaurants are outstanding. The scenery and the spa area are gorgeous too,

The bill was incorrect and my card was. charged for my sister and her husbands meals. The front desk did not rectify the issue. The bathroom door was off the hinge and the shower door has a loose knob. Housekeeping didnt bring fresh towels and we had to call for more. The in room breakfast served the wrong order.