Great location. Nice staff. Very hot water!

Skimpy on soap. Coffee horrible! Limited tv channels.

Staff was awesome. Girl at front desk was so nice, even with the lady in front of me that was so rude to her.

Shortage of staff, and no one around to help. Having to pay for a simple breakfast should be included unless you’re actually cooking.

Well located with easy access to restaurants & sightseeing places. Staff was quite helpful

Room was a bit small for a family of 4 adults. Decor and amenities seemed more like a 2-star lodge and wasn't par for the price.

Location to „historical town“, restaurants and cafes in walking distance, pretty hotel

Unfortunately overpriced as everything in Alaska, but in comparison to other hotels still a good deal

location

it was uncomfortable and the smallest room in any best western I ever had.

The lobby was very nice.

I booked 2 rooms in April. I arrived at 330 and was told the rooms were not ready but would be by 4pm. I returned at 420pm and was advised only one room was ready. Check in is promised At 4pm. I asked to see the room. 2 double beds so close together you almost couldn’t walk between them. The desk clerk didn’t seem to care when I explained my 6’5 son was not going to fit on the bed. I canceled the booking and went to another hotel. UPDATE: The hotel staff tried to charge my card for the room. I didn't stay here and cancelation without fee was promised at the booking in April. I left a message with the manager when my bank advised me of the attempt and my call was not returned by the hotel.

The rooms, hallway and eating area was very clean. The ladies who set up and clean up for breakfast do a fantastic job restocking food and keeping it looking nice.

The bathrooms are so small. Most people prefer to have the sink in the bathroom so you don't disturb or wake others up.

No comment

No Air conditioner in our room. After we settled in and noticed A/C wasn’t working after 2 hrs. We was tired. We would have request another room with A/C. We didn’t want to move to another room. Also the room smell musty. Very disappointed. We used the floor fan. Balcony door open. Not too helpful. When we checked out 8/14 - the elevator was down/not working. My husband have bad back. We had to used the stairs- (3 rd floors ) with our baggages. I had to make 3 trips up and down. ☹️