Grand Hyatt Washington

Great Location. Staff was friendly

Parking

Location, Room, Lobby

Water pressure was low, Need another option for lunch.

Close proximity to mall

Breakfast was way to expensive

It was beautiful , stunning even .We all loved the train access and the lobby at any time was just incredible. I was under the impression the high floors could see the White House before I booked, after I was corrected and was told that’s not possible.

Upon arrival i said hello I’m here to check in😊, the man said License. That’s all no hello or welcome or anything . That was my first impression. The outside was blocked off for what I am assuming to be construction. So no place to park while you drop off your stuff unless you pay 78 dollars a night for someone to park your car when you have no access. The TV in my son’s room didn’t work. They let him switch rooms the second day. How ever back to that I called a head of time to have adjoining rooms and I was told only special members or upgraded rooms have those , but I could ask the day of check in. I did and was told we were on the same floor. I truly felt unwelcome. I do travel a lot the last couple years . This was my second Hyatt. I was also told this hotel was for working people or mostly people attending conferences. I was recommended by someone who travels there every year and they had just stayed the first time the year before .