The rooms were clean. The beds were comfortable. There was plenty of pillows and plenty of towels. The breakfasts had a great variety. The front desk clerk was very friendly and helpful.

The couch cushions kept slipping and leaving gaps, and it was very uncomfortable for sleeping

Breakfast was very disappointing. Very limited selection of poor quality which was badly prepared and presented.

Hotel and staff was great

The pool water was cold. Breakfast was either no food or cold when we ate. Waffles were out only 1 of the 4 mornings.

The hotel runs smoothly. Breakfast was great!

Breakfast could be served until 10:30 or 11am for the people who are enjoying the downtown night life.

It was a nice room but for the price I expected more. The breakfast was very good but they had trouble keeping up with the flow of people.

They told us the room was ready when we got there but when we got to the room it was not ready. There were no towels in the room and the trash cans didn't have a garbage bags in them. The room was nice but I have had better for cheeper. I expected a lot more for the price.

Location

Price - Did not live up to Hyatt standards; kind of shabby. Plaster from ceiling fell on me while in the shower. Did not have daily maid service.

room was clean and spacious

Some of the dishes for breakfast were dirty.

great location and very nice facility

The hotel is in the heart of the city, close to most points of interest. The room was nice and spacious, comfortable beds, stable wifi connection. The breakfast choices did not vary much during our stay, but it was good, and we loved coffee and tea at the lobby 24/7. The staff was very friendly and assisted with all our needs, they also kept two pieces of our luggage during our detour to Nevada and California.

Everything was fantastic.

Recommend adding hotel key card locks to parking garage stairwell access doors to prevent homeless intrusion.

The staff were excellent

The pool was dirty. There were no towels in our room when we arrived.

The location was perfect. Located in the heart of Old Town. We were able to walk to everything we wanted to see and do.

The pool wasn’t very clean. We stayed multiple nights and had to request several times for clean towels and coffee supplies before we received them. The breakfast was decent, however, the guests had to wipe clean the tables they needed to eat at.

We liked the walking distance to different restaurants and shops. The kids also really liked the room because it overlooked part of the city.

The air/heat ran constantly overnight only shutting off for 30 seconds at a time, and the air was quite cold. We also had to pay for parking which wasn’t anticipated.

location, secure

wall plug-ins did not all work, no liquid hand soap in bathroom, room phone only worked on speaker phone.

great location if wanting to walk around downtown close to a lot of activities, helpful staff and a good breakfast.

said spa on site but there is no spa unless it’s hidden…some things are showing their use could upgrade or repair…

The location was convenient for our trip.

Our room was supposed to have a microwave but didn't. Also, the door lock malfunctioned and the keys wouldn't work so we had to have a staff member access the room. a repair person came in the morning to fix the lock while we were still in the room.

close to the everything

that they didn’t have the right room I reserved and the heater didn’t work and it was 60 degrees in the room all night

space of room

I was prepared to check in as I had already paid $210 in advance. They suddenly sprung another $50 charge for deposit at the desk. just put strain on my bank account as I had everything budgeted to the penny. They also charge $15 to the guest for parking in their garage. That should be free! They also had no parking availability on the street. I was handicapped and had to walk a long way. I plan to call tomorrow and discuss why they are still taking out my deposit when I left the room clean and even empty the garbage as well as strip the beds for them. The room was dirty when I came in as far as the couch was concerned. And I could not use the pull out bed because it was stuck and had to just sleep Which was not comfortable at all as the furniture is hard plastic. The breakfast buffet was very limited and had powdered eggs as well as some type of Canadian bacon that was lying in a pool of Greece.

The check-in process was quick, the room was clean and comfortable. We were able to park on the street just across from the hotel and avoid paying for parking.

We couldn't get the tv remote to change channels. The check-out clerk said we just needed to hit "2" first but there was no explanation of that in the room. The coffee was terrible at the breakfast buffet. A gluten-free option for breakfast would have been appreciated.

The breakfast was great!!

No complaints.

Great location

No hot tub, pool is small and really cold