Me gustó la ubicación, la habitación era amplia y muy limpia.

El desayuno es pésimo, ofrecen muy pocas opciones y de mala calidad. El personal no es muy amable ni servicial, en mi experiencia un día no hicieron el servicio de limpieza en la habitación y después de reclamarlo 4 veces lo realizaron.

La cama

El precio, las habitaciones que me dieron, una que daba al jacuzzi con el ruido de las maquinas y la otra con vista a los caños de aire acondicionado. Pagué casi 600 dolares la noche de lo que se suponía era la mejor suite

Everything.

Nothing

Piscine

Hôtel vieillot sombre. Ne vaut pas les 4 étoiles et son prix. Devrait être rénové de toute urgence.

The hotel is in a great area. It's close to restaurants and 1 block from the beach.

N/A

Location

The staff and the level of customer service… they treated us really bad when we first got there….lady at front desk gave me the wrong room messed up my guy bday… also played like she didn’t speak English…. Only gave top tier service to…., I don’t want to say this…. The white patrons😢

The pool was nice and the food in the restaurant was OK

Room 634 is overlooked by the area outside the passenger elevator. People there could look straight into our room. I expect this is the same for all rooms vertically above and below room 634. There were no shade umbrellas by the pool. The covered beds were available at a cost of $180 per day. This is extremely expensive by any standard. The lounge area was very utilitarian.

Piscine et jacuzzi

Air climatisée bruyante et peu importe l’ajustement de température au thermostat, la température de l’air climatisée demeure la même soit assez froide (67F)

Location and facility was cute

Price, breakfast was not included and there was not microwave in the room.

Gostamos do atendimento impecável da recepcionista Márcia, que nos deu boas dicas de passeios e nos atendeu sempre com carinho, paciência e educação!

Poderia ter opção para jantar no restaurante, pois nas proximidades não encontramos muitas opções. Lembrei que nas noites de sexta e sábado ouvimos barulhos de música alta, no quarto!

I liked that they had a DJ in front of the lobby bar (not pool) but music reaches pool. The DJ is able to oversee the pool, it's just he still is not part of the pool area. I also liked that they offered chocolate chip cookies during check in and these are really good. The cleanliness of the room was excellent. I didn't see one single hair or dust. The lobby has Amazon lockers in case you are there for a longer stay. The location is walking distance from Lincoln Rd and the beach, which was great. However I have more dislikes than likes on this hotel.

I should have taken the reviews more seriously, it is true that when you get there chances are high your room will not be ready. Not ready at 4 o'clock in the afternoon, can you believe this? Ours was not, we had to wait in the lobby doing nothing. They had guests coming left and right complaining that their rooms were not cleaned that day. We were over hearing a lot of negative complains like these as we were waiting. Thank goodness we were there for just one night so we didn't have to deal with the housekeeping problem. They really need to do better with their service. I don't know why they have this type of management. The sheets are nice but the bed is hard as rock, I need to prepare you for this. No real warm blankets. The beds have thin blankets so if it's a cold day good luck to you. We had a terrace room with pool view and the terrace needs some TLC. New paint or pressure washing. Also it had two chairs but not a table to put your drinks or anything so I didn't see the point of having it if it was incomplete. We shouldn't have to be calling the front desk for everything these things should be readily available. The resort fee used to include aluminum refillable water bottles (According to the reviews everywhere online). When we checked in they gave us two disposable regular, new water bottles. They confirmed they no longer give out the reusable aluminum cute bottles. Guess what? They have them in your room (two of them) for $8 a unit now. Yet they still take the full resort fee. Warning, they take $100 DEPOSIT FOR EVERY NIGHT, YES EVERY SINGLE NIGHT, for incidentals. I'm still waiting for my refund. The lake/water in front of the hotel, in front of their restaurant is extremely dirty, try not to look at it, it will make you gag. There's too much trash in that water. I do not know if I'll be staying here again. I'm not happy with what I saw and experienced.

De dag van aankomst geen water op de kamer. Maakt gebruik van toilet en er geen water . Kon die avond niet douchen en we hadden een lange reis achter de rug die dag. Volgende ochtend koffie , melk en suiker gevraagd . En ze zijn nooit komen opdagen met de gevraagde spullen

Over charged me. Charged 3 room only had 2 can’t seem to get help with issue. Gave us wrong reserved wheelchair. So much more went wrong

Ha buona posizione, vicino la spiaggia e offre una bella scenografia intorno. Ti offrono un giro in bicicletta elettrica di 1 ora gratuita e puoi fare un bel giro intorno. Il personale è sempre gentile e disponibile. Molto educati. Nelle estreme vicinanze ci sono negozi sempre aperti.

La camera ha la moquette, anche se in buone condizioni non la ritengo igienica negli hotel. Ma negli USA è quasi sempre presente. La colazione decisamente scarsa. Non hai scelta, colazione americana, il piatto è unico (salsiccia, patate, bacon, uova e bagel) più caffè americano e un succo di frutta. Ti viene servito al bar esterno e quindi preclude la mancia obbligatoria. Nota negativa: Ho avuto un addebito per smoking fee, sostenendo che abbia fumato in camera. senza aver commesso il fatto. Ben 400 dollari e senza autorizzazione. Fate molta attenzione all'interno della struttura dove segnalato no smoking area. Ho contestato il fatto ma alla fine non mi hanno rimborsato. Non mi ha aiutato non avere una buona padronanza dell'inglese. Il deposito cauzionale non è chiaro quando viene sbloccato. Aspetta e spera...chiedete sempre la ricevuta al chek-out.

Little didthe workers know I took pictures of everything in my luggage also counted each item to my suprise they stole out of our luggage was I mad hell yea it’s a shame you can’t trust people and how they stole our stuff never leave your baggage unattended with the workers because they take your personal items

Location pictures did not match online posting

great

nothing

clean bed linen and towels, pool table.

Windows facing the wall, beach is not pleasant, restaurant over priced and not tasty food, no good restaurants in a walking distance. Wifi is not stable and weak. The king size bed is not an actual size, way smaller.