Clean and convenient

I’m short and the beds are ridiculously high. Have to get creative to get into the bed.

Front desk staff was very friendly and overall it was a good place to stay.

Older lady at breakfast station was very rude. Never have experienced this at a Holiday Inn Express. Asked for some more bacon and she said what you want first the bacon or the plates that another guest had asked for. Then she brought the bacon out and said this is all you going to get. I could not believe what I heard so I went to the manager on duty and when she went to talk to her the older lady snapped at her also. Also the sewer smelled through the bathroom toilet. The maid was very nice and tried to clean it again and spray some smell good but it still smelled. We bought some febreeze and made it better. The pool needs attention also. Water was not clear. Other than that it was a good stay.

Location and staff

First room assigned had water leaking from refrigerator and a large amount of water was on the floor that I nearly slipped on upon entering the room, staff moved us to another room in that room the A/C was not cooling like it should at the temp that was set, had to move to another room, but when I reported the first words out of the front desk attendant mouth was that she didn't receive any other complaints, very disappointing for her to say that when indeed the A/C was not cooling

very easy check in and friendly staff!

well kept. guests of good reputation. unlike last hotel in the area

coffee

clean and comfortable

location - just off the freeway, far from decent restaurants, a bit hard to get to

Breakfast was ok my husband found enough to eat

There was no heat in our room! And it was very uncomfortable!

We were near the front desk in the handicapped room. The tv was very loud keeping us awake. when called they just barely turned it down. they were not friendly, when we were the ones being kept awake.