The facility was very nice. I loved the 2 pools.

The staff was unfriendly and unapproachable.

I liked the fact that the front desk staff helped me to get a full refund on my room

The smell in the room was HORRIBLE. Very musty, dirty smelling. The a/c sounded like a lawn mower, had mold all over the vents and the whole unit had to be replaced per the super. Room looked very old, stains everywhere, including chairs. Felt like I was staying in someone’s basement and not a room I just paid $890 for. Fortunately we were able to find a room elsewhere and received a full refund. We didn’t even stay the night there.

it’s not everyday that I can brag about a fabulous stay on the cape! you guys have made me very happy! nice location, accommodating and friendly staff, and the rooms omg! . I walked in and the room was very cool, clean as can be and the beds are soooo comfy!!! very happy customer and I have signed up for rewards program and will be back next week!! thank you!

can’t think of anything!

I liked the lobby.

Other than the lobby being nice, the room was bad. The bathroom door was coming off the hinges. The sink was not draining properly. The wallpaper was peeling. The bed sheets had a stain on them. The breakfast was not good. I stayed last year and it was good. This year was not good.

The location was great, close to things and easy to navigate.

The room was disgusting and staff was rude, no complimentary breakfast (just stale pastries)

The breakfast was nothing special.

That they closed the indoor pool on a rainy day on a Saturday

I liked the proximity to activities and the convinient parking

Room was only cleaned 1 out of 4 days there. The indoor pool wasn’t heated. The breakfast was prepackaged. Had to fight to get cleaning done.

The Aidan is located so close to multiple beaches and major tour destinations. It was easy to find and it was a great place to stay!

Fair could be better

No hot food

friendly staff

Rooms were clean, comfortable and well appointed. Front desk staff were friendly check in easy. Parking near room. well presented on the outside and in the lobby/common areas.

Breakfast provided was poor quality and with few options - cold only. Seating area was adequate but not overly inviting. Staff member assigned to the breakfast area was abrupt, almost surly and absent when we needed assistance. Compared to other properties on our trip the room rates were expensive.

The view from the room window and the climate was very nice while in the area.

They had mold in the walls and changed me to three different rooms, didn’t want it to be know that the pool was open. Nothing to really watch on the TV or able to attach in order to make it a smart Tv to watch Netflix etc.

Excellent value clean safe environment friendly staff exoelllent location for voting the cape

N/a

I liked the location

So many things went wrong. The room was not as the photos; things were falling apart in the room from the wall to the floor boards. The cleaners refused to clean my room when I asked but 2 hours later BANGED on my door several times asking to clean my room and they were laughing when I looked out the peep-hole. I went to the pool and it was FREEZING! The maintaince did not look "into it" until 2-3 hours later. The coffee machine for breakfast was also broken. The bed was uncomfortable and the bed sheets were so rough! Again I liked the location but would rather stay anywhere else but here.

front desk was very rude

location/house keepers keep the facility clean/enough clean towels

Cold water both of the days I stayed

What breakfast? The table was a mess with a few pieces of dried bread. That was terrible!

A better continual breakfast

People pool rooms

More morning food

Floor wasn’t washed

Shower was extremely slippery, cable box in wall was broken and hanging out, pool was cold, pool area was so slippery multiple people fell at least once and the following morning it was closed. Bed linen was very uncomfortable. Ac would work for about 20 minutes the. Would not turn back on until I would turn it off and back on making the room very hot. Smoking area was right outside our room so our room smelled like cigarettes. The “continental breakfast” was a couple bags of cereal. That’s it nothing else. Very unhappy with our stay as we have stayed at best western before and have loved it. Will not be going back to Aiden and wish we spent the money elsewhere.

The location is great for exploring the west Cape area The Indian restaurant in the hotel is excellent

I had a connecting room. The noise through the door was very loud on one night

staff good, restaurant good, pool heater broken. Surprise birthday for a 5 yr old who had never had a party, never spent it with family and never been to a hotel and never been in a pool. Pool heater was broken, the water freezing. Too cold to swim and then shut down. Compensation should have been offered for full money back or another stay when pool is fixed.

see above

Location & size of the rooms

Breakfast was very disappointing, only one bed was made, toilet tissue was not restocked, I had to go get my own from the desk. Heater in the pool was broken

Overall very pleased . Mark the manager and I believe her name was Deidra at the desk were extremely helpful . Would not hesitate to stay there again .