Homewood Suites By Hilton Charlotte Southpark

Such a great location, huge suites. The bar/restaurant is fantastic

The breakfasts are only so-so.

Breakfast of scrambled eggs was good, even fresh from the warmer were on the cool side. I understand that too much heat will over cook the eggs, but just a little steam rising would help.

If your a guest why have to pay to park at the place that your staying, whether it's in the open lot or parking structure. Plus only one waste receptacle per room, small at that! Coffee very strong. Luckily here was a Starbucks immediately across the intersection, walking distance. Pool out of service indefinitely,

great location and fine facility

a little pricey for what you get

We visited the hotel to explore Charlotte and visit the theme park Carowinds. The hotel boasts large rooms which are true, spacious that they are with the basics. A clean pool (without lifeguard to note but expected) and well surrounded by options for food, shops and not far from large attractions. Fitness centre in good shape though I didn’t use. Laundry room is useful but needs a good clean. Some staff were hospitable and all were friendly, just some didn’t show much urgency when issues came into fruition. A particular staff member Melissa was delightful and wavered off the room costs per night after discovering our issues which hadn’t been reported to her of which as the front office manager I found surprising. If the above are within your needs it’s a good, affordable place to stay but I wouldn’t go out of pocket to visit here personally unless you had a good deal.

The rooms aren’t operated well with our first room’s toilet overflowing just before we went to bed and flooding our entire bathroom, to which nthe front desk assistant said it happens, we then were first asked if we had a plunger in our room and anyone in health & safety would suggest to vacate the room and away unless wearing personal protective equipment to resolve. They then knocked and left a plunger by our door to which I caught them and said I think it’s best you move our booking to a different room for health & safety purposes. Once moved the room was practically a clone of before except there was an off putting smell to it, we dealt with it as we just wanted to go to sleep. The fan above the bed was covered in dust and I reported this to the front desk with no resolvement. Breakfast-wise, on our first visit to breakfast I bit to a muffin and it hadn’t defrosted properly yet. Sadly there was no one around to report this to. Other than that breakfast is extremely minimal with turnaround/refill operations minimal but it does what it needs to do just keep your expectations low. The place could be incredible as it has it all to be, it just needs better upkeep and operations.