Design Hotel zum Hirschen Salzburg

The room layout, fully equipped kitchen comfortable beds. Friendly staff, free lemon water and complementary chocolates x

Car parking should be included in the price.

Staff were very friendly and helpful Room was comfortable and quiet given it was on a main road. Breakfasts were very good -all organic

Lovely staff and friendly welcome Comfortable bed Smart decor Good breakfast Close to station Quiet room Warm atmosphere Attention to detail

Nothing

Location was fairly good and staff were nice.

Initially the hotel felt lovely but over the days it became apparent that there was little value for money. I spent a lot of money on the room and felt things should have been better. I requested some water be refilled in the room after our first night and was told that I’d have to buy that. Understandable in a budget hotel but not at the cost I paid. Our last night after the room was cleaned there was a rag left in the bathroom on top of our products and the beds weren’t made up properly. Towards the end of the stay it was almost as though “they are leaving it doesn’t matter”. Towels were also tatty with lose threads and holes. We also had to have cold showers on our last morning as there was no hot water. Sadly it wasn’t made easy to contact the hotel reception with issues as there wasn’t a phone in the room, so to be able to contact reception once in your room you either had to go down (not ideal in shower situation) or phone from your mobile - not great when travelling over seas and have call restrictions. I was celebrating my birthday and told the hotel this, nothing was done to mark the occasion which would have been nice (based again on how much I’d paid) but worse all of the above made it a rather disappointing stay. It’s pretending to be something it’s not, more high end that it actually is.