EKHO Surf Bentota

The pool was amazing, staff was incredible, beautiful hotel and delicious fresh huge variety breakfast

Nothing

We really liked the friendly, helpful, and supportive staff. They were always willing to assist and handled our requests with understanding, especially regarding the baby cot during the rain. The breakfast was also very good, with a nice variety of choices. We also appreciated the quick response when we informed them about the terrace door lock.

The hotel building and some facilities are quite old and could benefit from renovation. The car park is also a little far from the hotel, which can be slightly inconvenient, especially when travelling with a small baby.

Very nice staff, got free upgrade. Kanchana, heshani and sammani were very helpfull.

The hotel grounds are well maintained and visually appealing, and the beachfront itself is lovely (although there is some visible rubbish, but that is just positioning of the ocean). The room was comfortable overall, and dinner was good with breakfast offering a decent selection. The standout staff were housekeeping and the grounds team. They were consistently friendly, hardworking, and proactive in greeting guests and checking in with how your day was going. The omelette chef at breakfast was also excellent and good banter.

Unfortunately, the overall experience was disappointing, largely due to poor organisation and lack of service from customer-facing staff. Activities advertised were not delivered. Water aerobics and bocce were both listed but did not run on either day. When I tried to locate the water aerobics, there was no staff present at either pool. After asking multiple staff members, I was eventually told it wasn’t running that day — with no apology or explanation. If activities aren’t running, they should not be advertised. Basic hotel processes were unclear. We were given towel cards but there was no signage or clear location to exchange them. The layout of the hotel is also quite non-intuitive, which adds to the confusion. Service in restaurants was inconsistent and frustrating. We were told we could order dessert à la carte in the main restaurant, only to then be told by another staff member that we had to leave unless we were having the buffet. We were redirected to the café, where options were even more limited, and then told to go back to the restaurant again. In the end, we gave up and ordered externally, which is not what you expect at a hotel of this level. Staff generally appeared disengaged and uninterested, particularly in guest-facing roles. There were often multiple staff present but not actively assisting guests. At check-out, staff insisted I scan a QR code to leave a “good review” and then asked me to prove I had submitted one, which felt inappropriate and uncomfortable. The spa experience was below average and overpriced. The treatment quality was poor, and at times it felt like the therapist was distracted as she would only use one hand. There was also a large spider in the treatment room, which, while understandable in this environment, could have been addressed before guests noticed. The hotel itself feels somewhat dated internally, and while the room was fine, the shower clearly needs maintenance.