location, pub and restaurant

not very clean, bathrooms in need of repair and cleaning. the first room wasn’t even made up. guest lounge and kitchen area needed cleaning

Everything else, comfy bed, friendly staff and a great location

Just a little tired, with some of the bathroom facilities out of order

Not much

Facilities broken and the place is run down

Friendly staff, good location

Dirty bathroom, no cold water in sink, hot water was murky, carpet covered half of the power point

the staff’s hospitality is second to none, exceeded expectations!!

Fantastic cheap option for an overnight stay during a road trip. Well located walking distance to shops cafes, etc. Great bar and great pub food. This is our go to when staying in Glen Innes.

Facilities are in need of an update, but still good considering the price!

Price is great for the solo traveller. Breakfast is included.

Need more hanging hooks.

The downstairs pub section of this hotel is closed on Mondays, although the upstairs is still available for accommodation. It would have been good to know that. When I arrived I found myself locked out. Perhaps a sign on the main entry door saying "If you a guest, just ring this number and we'll let you in" would help. Or an email or text beforehand advising what you need to do to get in.

Need to advise guests that hotel is closed between lunchtime and 5:30 pm on Sundays. Also have a plumber install tap washers that are easier for arthritic wrists to turn off the taps.

Nothing. Quite satisfied.

Location was great. Could walk to everything in town and we spent time in the hotel (meals, bars, coffee shop, breakfast room, verandah) which was a bonus as we had 2 other couples in our group who also stayed at the hotel. The few staff were very friendly and did what they could to serve us which was hard for them as there weren't really enough staff for all the jobs.

Our first night there was no hot water in the showers which was disappointing. A cold shower in winter is no fun. Breakfast was pretty basic (self-serve), made a bit difficult by the lack of any spoons. The verandah was a bit shabby and dusty and obviously needs repairs. The pub was very short-staffed so wait times for drinks and meals were higher than expected.

Great location, bar staff friendly, service great. Loved the open fire places

Shared shower/ toilet put me off only one night

Dinner downstairs, delicious 😋

Toilet

The bed was okay, I didnt et a breakfast though

Just need some thicker curtains to block the street light.