Location was great

Rooms was old had some type mold ,the bed was hard ,the refrigerator was dirty,balcony was very small

no heat....temp dip into 40s

check in took nearly an hour

The only thing I liked about the stay was the location of the resort.

When we arrived we checked in with security. They advised us where to park and where everything was. The next day security approached us as we were going back to the room and said that someone complained about yelling and a door slamming and that they couldn't have that. He wasn't too pleasant about it either. The next day we were taking showers getting ready to go out for the day and noticed that the bathroom sink was draining very slow and and there was water coming for the back side of the wall while taking a shower. The lady at the front desk advised that there was no place else for us to stay so even tho maintenance had advised that there was nothing he could do that day she said she had no other choice,made some calls and got it done. That same day the heat had stopped working and they also had to come and fix that. The kids wanted to play on the pool but it was a bit cold so they utilized the one next door with adult supervision. The staff there were not too welcoming and complained about the kids playing and splashing water at a pool makes no sense at all. Thean said that too much water was being splashed and going out into the lobby area which was a safety hazard for guests so why put it there? The next day that pool didn't open at all as to say we were not welcomed. The overall room needs to be updated for the price that they are charging. We stayed Thurs to Sun and paid almost $700. Not to mention there was no propane for their grills and the pool next door was only opened for one day of our stay the rest of the time the kids would freeze trynna play in the pool outside. I feel as though this was a act of racism. While at the store my oldest stayed back with the youngest and a strange man walked into our room had a key and everything so the next time housekeeping or maintenance I asked if it was either of them and they said no. It was too much going on at this place and too many issues.

Beautiful view of beach. Ready access to walking area.

Bed and Bedroom too small for two adults

Location was great. Easy to find way around and back to hotel. Staff was great the parking was exceptional.

N/A

Location was great. The rooms were decent. I like that there was security

There was no coffee. When checking out the lady was not friendly. I didn’t like that nobody went to check the rooms with you before you left because you had to pay for that deposit ($100) per room. But I have pictures how I left each room.

It started off a little rocky, the staff and security made it right by moving my room

How quickly the manager resolve the problem

The staff were very friendly and accommodating.

The rooms are a bit run.