It is consistently clean and organized

N/a

Always clean, comfortable, and warm.

Pool is not a pool it’s a hot tub. Misleading

Everything was beautiful, the view, the hotel, everything. It was gorgeous!

There was no machine (blender) to make the piña coladas. For 6 tacos, one small guacamole bowl, and a Pina colada to be $100...I think it is too much. But that's what it is.

Location, bar and restaurants very nice.

Loud AC in our room made it challenging to sleep.

Breakfast fantastic, Location of the Hotel super central in the City and close to other interesting places!

Service and installation, valet parking team A+, Miguel went about and beyond

Anything

Everything

Nothing

the location in downtown El Paso is perfect. the room was huge, the bed super comfy, I love the shower

location is great, pricey though.

out of glasses for complimentary champagne, so we didn’t get any, bar on 10th floor, dirty, beer spills on dance floor, no manager on site, no clean up crew. one bartender looked drunk,kept trying to balance as he walked behind the bar. No dress code, unruly customers, again no management.

We loved the location of the property downtown. However, it takes me to memory lane, as I was raised between Santa Fe Street, El Paso Street, just across the street from the hotel. my grand parents lived at the corner of Santa Fe and San Francisco, Right at the corner of the Art Museum. we used to have breakfast at the Clock Restaurant, just next door to the Plaza Theater. Of course we used to go the watch movies. All this took place between Mid 50’s to Mid 60’, have seen all the changes throughout the years starting with the Plaza de los Alagartos, Civic Center, Plaza Theater, the Hotel, stores, restaurants and the streets.!

in the room something is missing, unless other rooms has that cozy. The swimming pool has no privacy, everyone and anyone walks by the swimming pool!

I love the restaurant, excellent service, and a great location. The bathroom was clean and modern. The bar in the main area was awesome. Really enjoyed live music Great atmosphere for adults and well recommended for couples or wedding anniversary