Air con in the room. The noise cancellation was excellent, we couldn't hear the airport at all while in the room. Also the blackout curtains were a nice surprise to keep out the lights from the airport hitting us too early in the morning. My friend who was staying in the room with me also really liked the shower, fridge in the room and the amount of space for hanging up their clothes.

Convenience to airport, quiet considering how close to terminal

Very hard beds, food very expensive

Location can’t be beaten and great staff

Reception unable to issue key cards due to a system fault which was inconvenience for both guests and staff. A group of guests were gathered together and taken to our rooms on check in. We also had to have reception staff to take us up to our room after dinner. We thought this was why everyone was put on the fourth floor and we were given an accessible room. We didn’t mention it as staff had enough to deal with and were extremely apologetic and professional.

Location

Nothing

Śniadanie bardzo smaczne.

Brak chociażby werandy z roślinami jak na Garden Hotel przystało 😊

Location, check in easy and staff friendly

More choice on food menu, not all items were available, so choice limited even more

The reception staff could not be more helpful or friendly, wonderful welcome

Clean, quiet and comfortable

Nothing

Friendly staff clean and so comfortable

Good quality near to airport

Keys for all hotel not working so had to get member of staff to escort you to your room every time

It is walking distance with luggage to the airport. Beds are comfortable, windows soundproof, showers excellent!

Nothing

Room chosen had great views of runway, which was adored by my child with Autism. Room was quiet considering close proximity. Beds comfortable.

A couple of plug sockets were temperamental, USB sockets besides bed also weren’t always working. The lights were odd, couldn’t just have bedside lights on without main lights. My daughter with autism requires a light on for sleep but figured something out eventually. Bathroom door was very stiff, daughter got stuck in there.

Staff are fantastic

Very clean and comfortable

Very close to the terminal

Nothing

room breakfast and evening meal airport

n/a

Great hotel, food and staff

Nothing

Location

Prefer a bath to a shower and view

The breakfast

The Bed was like sleeping on a granit slab. My back and hip hurt. My partner couldn't sleep either. Stains on the comforter Found a dead bug in the bed (looked like a bedbug) No clear sinage of where to drop off Lady at the desk verbally out loud said our room number, which from my understanding is illegal in England.

Location to the airport and Resorts World Arena Great views of the airport

Housekeeping was very slow! We arrived early and although we didn’t expect our room to be ready the receptionist informed housekeeping we had arrived. There was no effort made to get the room ready - and they even went over the check in time ! Breakfast not great - couldn’t chew the bacon.

One night at Hilton hotel. We always stay here as in my opinion is the best hotel near the airport.

Proximity to the airport. Room well equipped and it excellent condition. Very clean and tidy. Toiletries and towels very good. Staff efficient and friendly.

Pillows were not comfortable

Location

Prices

The room

Lack of/cost of car parking

Had trouble initially getting to the location, but easy once I got closer.

Room was fine, breakfast was great.

The bed was a bit low. the parking charges at car park 1 was too expensive. Even with 50% discount, It cost me over £130.

Close to the airport and NES suhuttle

Menu was the same as when I stayed 2 years ago

Das Zimmer war sehr groß, gegenüber dem Flughafen, jedoch so gut schallgedämpft daß man fast nichts gehört hat. Sehr gutes vielfältiges Frühstücksbuffet, Abendessen im Lokal war ebenfalls sehr gut. Das Personal sehr hilfsbereit und freundlich. Kann ich nur empfehlen. Wir kommen gerne wieder zum Besuch der NEC Messe ist dieses Hotel ideal.

Leider sind im Hotel keine Hunde erlaubt (wir waren zur Besuch auf der CRUFTS). Für uns war das in Ordnung.

Closeness to NEC Lovely big shower Comfy bed Fab restaurant and breakfast Lovely and clean

Our air con didn’t work on cool setting and the windows didn’t open so it got a bit stuffy in the morning.

toe nail in bathroom low on staff to help

Proximity to airport.

When it rains, sleep is disturbed. The outside window ledges are metal. When a raindrop hits it sounds like a drumbeat. I am a heavy sleeper and was woken. A poor nights sleep. Will not choose again.

Shower hose was twisted shower was going onto the wall but not me so poor shower the beds were harder than the last time we stayed mattress topper none exsited to hard air con unit did not cool down the room enough and bright green light glowing over the bed near the air con controller had to stick a plaster over it to get some sleep whole stay well below standard .

Plus the remote control for tv had no back on to hold the batteries in so they kept falling out .

The room was lovely and the bathroom outstanding. The sound proofing was amazing and the room was so quiet considering that we were at the airport. The breakfast was tasty and a great variety.

Only that I found the beds very hard. More selection of teas/coffee and milk could be provided as although I'm sure we could have asked for more at reception some people are shy and would rather not.