Good choice of breakfast, including some gluten free options. The room was okay and comfortable. It was good to be able to buy some toiletries I had forgotten

The TV didn't work with BBC1, there was no sound and I found the previous occupants discarded contact lenses on the bedside table so cleanliness could have been better

the staff were lovely and good location

nothing

breakfast was good, rooms was clean all in all good break

ive stayed here before, staff are always excellent. Breakfast is how i want it - no fuss but enough of it and a relaxed atmosphere. I like the facilities in the lobby and the general business like but relaxed atmosphere of the hotel. The staff are attentive, friendly and are willing to be human with you too.

the only thing i'd like is a gym, but other than that its all good.

Clean, basic, fit for purpose of one night. Handy pub next do for evening meal

Not easy accessible from the train station. No taxi available as no events on at NEC We booked one to take us to hotel It didn’t arrive so we walked. Took 25 mins across main roads and car parks. No shuttle bus to airport in the morning. (Apparently they used to but no longer provide that service) Lots of confusion at check in as one system was down so only one person on desk. After a wait the was also confusion on if room had been paid or not! Fire Alarm was set off at 6am for 10 seconds (if that was a test then a more appropriate time would be better)

The bed was comfortable. The hotel was quiet. The shower was good and I liked the Dove products for hand wash and shower gel. The breakfast was good.

Having to pay for the car park.

It was Cheap and cheerful and included Breakfast.Room was clean and tidy.

Air con, I like windows open and fresh air in the room

Staff were friendly and good location close to airport

Paying for parking inside hotel grounds meant that the cost ended up being the same as more expensive and luxurious hotels. Room was a bit dated and beds not very comfortable. Breakfast was average and the coffee really not nice.

Nice if you must go to NEC. Has a very nice pub and great staff overall

Hot breakfast is too late at 7 am. One of the staff in reception was very stressed and therefore a little snappy. More staff needed for massive checkins

Nice staff Great place, perfect location for us . Breakfast ,nice choice .

No problems at all Could have done with some hash browns at breakfast. Had to find something 😁.

Everything is OK

I like that the pub next door does amazing hot food. The hotel does a hot lovely breakfast in the morning with plenty to go around and seating. The customer service from the staff is outstanding.

I didn't like that my TV volume would only go to 25 which made it hard for me to listen

Staff was really friendly,rooms was clean and the location was great.

Nothing

Very good breakfast, rooms all clean, bed was comfortable.

NON, everything was up to the mark.

location close to airport

overnight parking charge was a bit high for residents

location

bed very small & uncomfortable

at night boy racers keep you from sleeping

Good position for airport

The breakfast is ok and sufficient but they need to add more stuff like hashbrowns, mushrooms, and tomatoes. The room is not too small for an '' Express'' Hotel. The staff are very friendly and helpful