Pine Cliffs Gardens

They welcomed us really well, the rooms were beautiful. As it was my birthday, they put balloons on the wall and put my age and gave me a cake. Hospitality 100%. The food there was amazing and service impeccable. I am already thinking about going back!

Beautiful, large 3 bedroom apartment. The property has everything you need for a comfortable stay.

Custom omelettes, themed restaurants, beautiful greenery and luxurious feel. I also liked that the rooms were cleaned daily. Cleaners were flexible if you were in the room and they came back later. Washing machine and dishwasher in the room was a plus. Pools and sunbeds did not feel overcrowded.

No sign off on return of equipment e.g pool cues and table tennis. This was told to reception as there was a doubt whether the return had been recorded. Tips were not included in half board this would have not been a problem on drinks but after most of meals had been prepaid if felt strange paying a tip (%) for a cost that had been made a few months before. Would rather pre-pay tips like in cruises.

The facility is very good. We stayed in apartment at the Pine Cliff Gardens which has good size, very clean. The house keeping was really good.

It is a big resort and cars can be driven in the resprt. So Always feel quite stressful to avoid the cars especially when walking with children in the resort. The hotel management and service was very poor. It was extremely difficult to make reservations for activities and restaurants in one go before and after arrival. The hotel reception and conceige cannot make all the bookings. Everything has to be booked with seperate emails or with different teams. There were a few occasions that I asked the hotel reception to cancel a restaurant or change the padal court time or ask activities times. Their answers are always they cannot do it. I had been told to ask conceige a few times but they are not working at night time and have to wait until the next morning! The spa was poor and was a rip off. The facial I booked finished 10 mins earlier and they always try to convince you to go for another option which is different to what we orginally booked but more expensive.