The hotel was in the best location! It was a 5 minute walk from St Marks Square and a 3 minute walk from the Rialto bridge. There were lots of supermarkets and a pharmacy close by too which was very handy.

There was nothing not to like - the hotel provided toiletries, very comfortable bed, fresh towels each day, air con was very good, lovely view of the canal, I couldn’t complain about anything!

No air conditioning booking.com said air conditioning not seasonal air conditioning it was very hot

location however was not in the main hotel, down a dark small side street.

AWFUL DO NOT STAY HERE. BROKEN MOSQUITO MESH RESULTING IN OVER 40 INSECT BITES IN SPACE OF 2 DAYS. UPON RETURNING HOME BEEN TOLD THEY ALSO LOOK LIKE BED BUG BITES. TRIED TO GET MONEY BACK FOR OUR LAST NIGHT TO STAY ELSEWHERE BUT THEY REFUSED AS WE BOOKED THROUGH BOOKING.COM. THEY MOVED US TO AN ALTERNATIVE ROOM WHICH WHEN WE ENTERED ALL THE MOSQUITO NETS WERE UP AND WINDOWS OPEN SO WE HAD TO SPEND TIME CHECKING THE ROOM FURTHER. ALSO RUINED OUR DAY PLANS AS WE HAD TO SPEND TIME PACKING AND UNPACKING THEN GOING TO BUY BITE SPRAY/CREAM/ANTI HISTAMINES. HAVE SINCE CALLED TO TRY AND GET A REFUND AND THEY SAID ITS OVER 6 DAYS SO WE CANT, HOWEVER ITS NOT OVER 6 DAYS- LADY WAS EXTREMELY RUDE ASKED ME TO CALL BACK. WHEN I CALLED BACK A DIFFERENT LADY TOOK THE CALL AND LAUGHED AT US. STILL TRYING TO SPEAK TO MANAGER TO OBTAIN A REFUND FOR SUCH A TERRIBLE STAY.

location is excellent and the staff are very friendly!

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Great rooms for families and the breakfast was exceptional

No complaints. Our room wasn’t in the main hotel where breakfast is served but that wasn’t a problem for us.

The location was really good, very quiet. The room was clean but very dated.

We had booked with this hotel but when we arrived we were shown to another building down the street which was a little surprised. The room was dingy, the bed was increadably hard and very uncomfortable and the shower was very dirty behind the door, obviously it was cleaned with the door open. I guess we were in the cheap room.

Amazing breakfast. Incredibly helpful staff and an excellent location in the middle of Venice.

location was great. help desk at the main hotel very helpful.

n/a

very good location and breakfasts

Very close to everywhere in downtown Venice. Great value on the New Years Eve fish menu. Friendly and inviting staff we’re able to help us with baggage.

Staircase stunk, smelled almost like dirty water / raw sewage.

very clean, comfortable, great location, friendly staff, beautiful view of canal.

i liked everything about the property.

The location was fantastic. The service was perfect, very friendly and efficient. The breakfast was exceptional.

Nothing

The hotel is spot on central for Venice.

Having to go to the next door building to reach the reception, as the main reception is the opposite building. But then again the staff were very quick to address issues over the phone, without having to go across to reception.

Amazing staff, they helped us, gave suggestions.

Nothing

There is no reception in San Luca hotel, reception is located across the street in the hotel nearby. The smell in property was bad. Better book the hotel 'Bella Venezia', it has reception and elevator and it is 4-star hotel.

There is no elevator in the property and we were placed into high floor. It was a challenge to get into high floor with the luggage as we are 2 girls traveling. We asked to get a room on the lower floor, and we were granted a room in hotel 'Bella Venezia', but only for 1 night. Then we were moved 2 streets across to the other hotel 'Casa dolce', where no elevator and no reception.

The hotel is in the heart of the city, steps away from San Marco’ square and Rialto bridge. Rooms are cozy and the well arranged. The staff was very helpful and kind. the price extremely reasonable considering the facilities and the location.

nothing

Nothing really

Customer service location of the room and condition of the room. We booked double bed room and got queen. Wrote them an email and got a rude response back

good location

The reception is located at different building. When we arrived at the hotel, there was no sign to show us how to go to the reception building. The waiter at the restaurant across the street was nice enough to show us the reception building. The receptionist gave us three keys without explaining of what each key is used for. Reception staff definitely need more training. The hotel is at an excellent location. However, its cleanliness is below standard. The hotel looks more like a storage from the inside. stair case is very dirty. Room wall is dirty and needs to repaint.