We liked how clean it was, the location close to airport and the shuttle service. Also the guy driving the shuttle was really kind.

The staff member who booked us in, changed our room to a double bed room without asking us if we wanted the change. We had to go back to reception to tell him we wanted the king bed, which is what we originally booked. He proceeded to question us and said he was “kind”to change us since we were two girls and thought we needed separate beds. It was uncomfortable to be put in a position where we had to explain that we booked a king bed on purpose. I told him we also didn’t want to be additionally charged for the double room change and he said he had not charged us extra and continued on saying that the double bed was actually more expensive than the king bedroom but he was nice enough not to charge us the extra fee because ; in a quote he replied “You wouldn’t be able to afford it.” We were there for one night because we needed somewhere to stay before heading to the airport the next morning and unfortunately we had to encounter this uncomfortable situation at the hotel. Not to mention the looks we were given by this employee after we requested our king bedroom back. This complaint was thought over for a period of time because we realized this may affect the stability of a person. However we do feel the need to bring it up because if this happened to us who’s to say it hasn’t happened to others. Needless to say this employee really needed some customer service training.

Your airport shuttle was excellently.

spacious rooms. Shuttle transport included. Friendly receptionist.

Hard to reach the person for the shuttle service once you are at the airportZ There is a list for the drop of shuttle service where you have to sign up. However, in the morning it was first come first save place. There is only one Bus which then makes the waiting time very long. We could not male use of the breakfast, because it started at 7:00 and there was no lunch package available. At the check in there ask for a 50$ deposit, however during you get no information about the return of the deposit.

Hotel nuevo amplio y shuttle gratuito al aeropuerto

Nada

Nice and quiet room very close to the airport, and also close to restaurants. I was able to have a nice rest after a long trip overseas. Comfortable beds and clean bathroom.

Breakfast quality was below expectations

Clean and comfortable. Quiet so we could sleep easily. Perfect for the price we paid.

Shuttle bus from the airport little too complicated and late but at the end it arrived and got us safely to the hotel. The driver very very nice!

A clean, safe location with good staff

There isn’t much around outside the hotel. Definitely just an overnight stay

It is a great hotel with an amazing staff. We really enjoyed the stay and did find really clean room.

It was a 25 min drive from downton but are many stores nearby

Shower was roomy. Bed was comfy.

The staff! The cleaning staff!! When maid service comes into room, they usually clean and restock coffee area. That DID NOT happen!!! They usually replace any towels used!! They DID NOT!!! When we asked for more towels, we were told we could only have a certain amount because the hotel was only given a certain amount. That’s totally ridiculous. We did not use a ridiculous amount of towels, only what the average person uses. The clerks at the desk were rude!! We will most definitely NOT be using this hotel again!!!!

Friendly front desk service. Clean room. Excellent breakfast selection.

No nearby restaurants.

I liked that it was close to the freeway and airport

Proximity to airport

They promised a free airport shuttle. When we came down for our 5 am shuttle, the receptionist informed us the shuttle driver didn't show up. I requested a the receptionist call a taxi and he informed me he would call the person they always use. A car showed up that was a private vehicle and not a taxi. We were charged $80 to drive 3 miles to the airport. We felt taken advantage of and not cared for my the hotel. The walls in this hotel are also paper thin. We could hear every conversation and bathroom break from the adjoining room.

Hotel de cadena cerca del aeropuerto. habitación de buen tamaño. Amenidades de baño bien. Desayuno muy bien con opciones de fruta (manzana y naranja) y yogur de buena calidad (chobani). Estacionamiento amplio, gratis.

Piden depósito por la habitación.

Was good. Good choices of hot and cold

The fitness center was OK but pretty limited

Service was excellent, hotel was clean and the rooms were comfortable

N/A

Very clean, comfortable room and great breakfast

Buen desayuno y buen servicio.

We liked the breakfast. It was a full continental hot breakfast with omelettes, sausage, and biscuits. As well as having cereal, yogurt and more.

The bed was a little bit too soft and although it didn't go on for long, there was a party, in the party room, next to our room that was a bit loud.

excellent staff! They were very helpful from check in to check out. We also had great shuttle drivers who went above and beyond.

No problems!

床很舒適。櫃檯人員Chike很親切又貼心。

離機場有點遠。shuttle接送營業時間未載明

Clean, friendly and comfortable. With good facilities and parking in a pleasant location.

The property was very clean. The staff was super friendly, very helpful. Even the shuttle drivers was very helpful. Super on time, fast and convenient.

I like everything there was nothing that I didn’t like

Clean. Secure.

Far from restaurants

Schoon. Dichtbij vliegveld IAH en heeft een airport shuttle service. Ook een uithebreid ontbijt buffet

The room was spacious, clean and well equipped. The staff was very friendly and helpful. The hotel offers shuttle service to and from the airport. It is a great place to stay when cruising.

Property was fine

Was charged a 50 dollar security deposit with a reservation but a walk in guest was only charged 25. Was also charged more than my booking reservation with explanation why and no attempt to rectify the issue.

Comfortable bed

No place to eat

Very close proximity to airport but enough away to be very quiet. Also liked the complimentary shuttle service

Wished they had laundry that allowed for card use. They were also unable to change larger bills to allow us to use the laundry and was annoying as had been travelling and needed to do laundry.

I coudl not sleep whole night. My AC was tripping every 10 mins and once it is stop, it was creating huge noice. I had to stop the AC at 3 pm and then I tried to sleep.