No fui con desayuno pero había de todo en la habitación para servir agua, café. Vasos refrigerador.

Tv pocos canales en español

Le système une chambre 4 adultes avec petit déjeuner inclus juste pour 2 personnes (et ceci précisé en tout petit en 3eme page de réservation) Prix exorbitant des petits déjeuners supplémentaires Nourritures très moyennes et diversité de choix médiocre Fermetures des bars très tôt 3 ascenseurs pour tout l’établissement avec un en maintenance (inutilisable) et le 2eme quasi tout le temps en panne…

Lovely location. Very clean environment. Lovely concierge service

Expensive breakfast but plausible for location

Rooms are clean and the hotel property is very nice.

We were a family of four. The food and service at the Sports bar was awful. The hamburger was awful. I suggest the management buy better meat. The meat looked worse than a MCdonald's hamburger. The Chicken Alfredo was horrible. The waitress took the order, gave us the food and was never seen again. The food and service in general was awful at the sports bar. I had a very different experience at the Breakfast buffet in the morning. Food was great and the staff was very friendly and helpful.

La ubicación es lo más destacable de esta propiedad. El personal de la alberca hace lo mejor para mantener el ánimo durante el día.

El restaurante Arena Sports Bar necesita mejorar la calidad de sus alimentos, la carne la sirven con mucha grasa, la papas con mucho aceite. El sabor no es el mejor. Además la relación precio valor deja mucho que desear. Las camas, almohadas y edredones no son cómodas, como se esperaría de la cadena Marriott. El personal de mostrador o conserjería hace poco por apoyar, de hecho intenté comentar varias cosas sobre mi estancia y nadie podía procesar mis observaciones; es decir amablemente me dejaron colgado.

Our room was perfect. Although the weather was rainy when we arrived from Tulum, the beautiful beachfront balcony made it worth the stay!

There was nothing I didn't like!

I made a reservation through booking platform for a room for 2 adults and 2 children aged 13 with breakfast. When I arrived at the hotel, I was informed that even though my reservation said that breakfast was included in the room rate, I was required to pay for breakfast for my 2 children as it is the hotel's policy to charge for above12 year olds. The same experience has another family travelling with us. We complained and they told us just to pay and email booking. We feel cheated.

Everything about our stay at the Westin Resort and Spa was wonderful. It's a beautiful property, extremely well maintained, and the service is exceelent. We were very pleased with the quality and selection in the restaurants, too.

No complaints

Excellent customer service, front beach hotel, very polite and kind staff. Excellent breakfast buffet, it exceeded my expectations, the ingredients were fresh and good quality. Different areas in the hotel to relax, close to the pool or the beach. The beach bar service is amazing, especially the cocktails, very well served and good size for the price. The beach was very well maintained, with some seaweed but staff would clean it every day.

Our room was extremely far away from the elevator and having a family member with reduced mobility, made it difficult. We could not open our room window so it felt a little bit claustrophobic. The meal we had at the signature restaurant was not so tasty and very pricey, they should improve that and bring it to the same level as the breakfast. Other guests were smoking in their rooms so the smell went through all the hall, the penalty for smoking should be higher around 400 USD and not 400mxn so people stop doing it.

La propreté de l'hotel

Dommage que l'hotel ne fait rien pour l'early Check in et l'heurly check out. Les vols international arrive tôt et repart tard. Même pas de douches disponible pour se raffrechir avant de prendre l'avion.

We like to stay here for a night or two at a time when we are working in Cancun. This hotel is at the start of the hotel strip which means you can get in and out really quickly and easily without having to go all the way through the traffic of the hotel zone. Its always clean, staff are super friendly, and the included breakfast is very generous with a huge variety of delicious food. We especially loved the dinner on the beach at night, was so relaxing with the waves breaking on the shore.

That we had to leave for work and could'nt enjoy the hotel and pool more :)

The most amazing vacation! Hotel exceeded our expectations!

N/a

Very clean and the staff were very accommodating and friendly. Ernesto at the Swim up Pool Bar was so engaging. Such a wonderful conversationalist. Great service. I can’t say enough good things about him!!

The wall where the shower door attaches broke. We had plaster in the shower and the door couldn’t close. It was a good thing that this happened on the last night or we would have had to move to another room. This was room 2305. The cleaning staff kept leaving only 1 wash cloth even though there were 2 of us. The soap dish was never cleaned and the soap bar was never switched out.

Location on the beach was nice

Food was below average prices were too high

Personnel / Proximité de l’aéroport (15 mn) / direct sur la plage + piscine / literie impeccable / idéal pour 1 nuit / 24/24h check in

Impersonnel, climatisation très bruyante dans la chambre, salle de bains hors d’âge (fameux joint blanc sur joint blanc pour cacher la misère) mais propre, trop grand complexe, petit déjeuner exclusivement à l’intérieur (!!), idem autre client, résa pour 3 mais petit dej only pour 2. Attention à votre heure d’arrivée, j’avais spécifié via booking ET via hôtel de notre arrivée en pleine nuit et ils avaient déjà débité une nuit pour « no show » avant même notre arrivée.

The breackfast was nice

Okay, here why I was super desappointed and I must put a bad note, I booked throught booking, on the main page, I booked for 3 adult, select 3 adults and breackfast included and when I arrived they said is included only for 2 so they were happy to make me payed that extra saying that is not there fault, 30 dollars per breackfast, it s booking but they should take responsability of the third party they are using to fill up there hotel !!!! He show me that in my confirmation, when I already paid that down there is mention breakfast only for 2 adults and two kids but the room was for 3 adults. It s scandalous ! they all mostly looked very rude. Last time for me !

Excelentes instalaciones, personal amable, ubicación en la zona hotelera de Cancún frente a la playa.

Elevados costos de la comida. Precios muy inflados hasta para el plato más básico, 25 USD por unos huevos. Tienes que conseguir la comida por fuera si no quieres pagar estos precios.

The breakfast was AMAZING. The maid room was AMAZING.

My balcony view was misleading from the picture. I did t like staying on the first floor sitting on my balcony.

Hôtel accueillant , personnel disponible et agréable, et chambre agréable et bien agencée. La piscine, la plage et la vue sont vraiment superbes, et nous avons apprécié autant le calme que les activités.

Climatisation très très forte dans les parties communes ce qui est sincèrement désagréable. Chambre réservée pour 4 adultes via Booking, avec petits déjeuners, mais le package de l'hôtel ne comprends que 2 petits déjeuners adultes et 2 pour enfants (moins de 12 ans). Nous avons donc du régler 2 petits déjeuners adultes (pas seulement la différence de prix avec les PD enfant) quasi 1000 pesos et franchement le buffet ne justifie en rien ce prix. Nous avons déjeuné bien mieux et pour moins cher tout au long de notre séjour. Nous avons demandé à emporter le petit déjeuner le deuxième jour ce qui a été refusé car nous souhaitions le récupérer après 6h30 (heure d'ouverture du restaurant) Enfin, rien ne peux être payé en cash, uniquement en carte, impossible d'utiliser nos derniers pesos. Donc nous avons mangé et déjeuné dehors à chaque fois.

La literie était très confortable. Les piscines étaient plaisantes et grandes. Hôtel proche de l’aéroport. Je recommande pr un séjour reposant proche de la mer.

Les prix de la restauration sont élevés.

Location and proximity to the beach

Rooms are dated, linens old and over-all feels old and run down.

La atención del personal y la comodidad de las camas

La ubicación es un poco alejado de los restaurantes

Direkt am Strand. Strand war gut, genügend Strandliegen. Gepflegte schöne Anlage. Nähe zum Airport. Großes geräumiges Zimmer mit Balkon. Hilfsbereites Personal. Besonders nett war im Empfang Eliana.

Im Zimmer fehlte allerdings eine Sitzgelegenheit obwohl genügend Platz vorhanden war.

Bed and the spa

The food was disappointed I was expecting more local food not American food really disappointed

Ubicación excelente

Las almohadas

La ubicación cercana al aeropuerto, El restaurante frente a la playa y su comida. Su servicio de Spa Todo el personal muy atento.

El drenaje de la regadera y lavamanos no fluía (falta de mantenimiento). Las alfombras en áreas comunes sucias Batalle un poco para que me trajeran el vino que elegí en mi cena, me trajeron dos que no ordene hasta que les di tres opciones y me trajeron uno de esos tres, me pareció que la persona que me atendió no conocía su carta de vinos.

My greeting at the front desk was pleasantly welcoming. The next day I had a message from concierge and I spoke with a gentleman. He provided with information about sites to see. The price offer to tour (chichiniza) is expensive $400+ I was offer a discount if I attended share holder event. I decline. I got a map of the zone hotelera. Buses R1 R2 is your best. Use pesos to pay transportation for one person is 12 pesos or use dollars but you are better off paying in pesos. You can ask the drivers for local food- they know where is best. The place might look a bit off but I vouch the food is less expensive and tasty too. If you want to experience take a chance. The beach location is very colorful, tit has a few massages places with beach view. The hotel has a 7 pools the main is a heated pool and faces the sun rise and beach. The one that faces the sun set had a water surfing platform but it was not working. Breakfast is good - choose the buffet. Just in case if you decide too book a tour with third party the pick will be at the lobby but sometimes they are not allow to go in so keep and eye. I did my tour with Viator.

The DJ music could have been better. The selection was not good. Maybe mix it up a bit with some latin music. And turn up the volume.

Las instalaciones en general

La cama … muy aguada …

la playa y la privacidad de la zona que nos toco

que me cobraran más de lo que Booking.com dijo que me cobraría

Me parecío que todos los espacios del hotel eran muy confortables y con muy buen ambiente y ubicación, también me parecío que la comida fue muy agradable

no tengo mayor comentario en este aspecto debido a que todo me parecio muy bueno

The service is excellent. Nathanael from the restaurant treat it us in a remarkable way.

Beach was perfect, no red tide (Feb 2024) and there were plenty of chairs at the beach and the pools. Location was easy to get to (~10 minutes from Cancun airport) and the food options were enough that we didn't need to leave the property if we didn't want to (4 night stay). Staff was extremely friendly and helpful. Closest restaurant is Navios (<10 minute walk), which was very good. If you are looking for a relaxing vacation on the beach, you can't do better in Cancun. Favorite food options from bar: Ceviche, Chicken Quesadillas, Fish Tacos

(Nitpick alert!) This is not the hotel's fault, but we had to pay $80 USD to take a cab from the airport, a 10 minute ride, as there is no shuttle. We did not do so, but I highly recommend arranging some sort of transportation ahead of time. The nice restaurant on the property was not worth the cost in our opinion, the bar food was good enough. If you are looking for the stereotypical Cancun Spring Break spot, this is pretty far from the action.