Fantastic 5 star resort. The pools and the beach were amazing!

Really friendly and helpful staff, great hotel layout with great restaurants.

Shower leaked really bad in the bathroom and soaked the bathroom floor each time it was used.

The hotel has a nice location with access to the beach and a nice view onto the ocean. It is certainly large but it didn’t feel crowded given that there were lots of recreational areas (very large pool) including ones reserved for adults only. We enjoyed dining in at their restaurants, the food was very good both at breakfast and in the evening at Sedona. the rooms were kept impeccably clean and generally the staff was great

The tennis courts are perhaps fun for kids to play on, they are fluffy and can’t be used for actual play

Excelente servicio e instalaciones

Todo bueno

Spa area is definitely a plus, very enjoyable. All staff were really kind. Location is great and the view from the room is really nice.

There are not extra activities to do, besides the pool or jacuzzi.

Muy cómodo y agradable

Restaurante italiano

Really awesome location - wonderful beach front and indoor pools. Nice and spacious rooms!

The front desk staff seemed disorganised - also had issues with my bill that they had to rectify. They had to have us switch rooms in middle of our stay so forced us to check-out for 6 hours unlike just making us switch rooms.. Lastly their coffee makers seem "smart" but not the most user friendly and were leaky and not good!

Location

Toda a equipe do hotel muito atenciosos e praia linda

Custo beneficio ruim, preço alto pelo que oferece. Piscinas muito cheia e com cadeiras surradas. Restaurantes com refeição regular pelo alto preço cobrado.

Beautiful hotel and stunning grounds. The staff were great. Very friendly, approachable and helpful. Breakfast was lovely. The beach and view was my favourite. Absolutely stunning. The location was fantastic and near all of the lovely restaurants and a walking distance from the shopping centres. There were a lot of shops nearby and a bus stop very close to the hotel. They gave us a $50 credit to our room each day which was very lovely of them. The pool area was really nice too and the complimentary hand massage was great!

There wasn’t any entertainment so there wasn’t much to do in the actual hotel. I noticed there also wasn’t any music in around the pool area so there wasn’t much of a vibe in that sense. There were certain part of the beachfront and hotel that had some beach chairs where you had to pay quite a bit of money to use them for the day. I feel that if you are a hotel guest you should be able to use any of the chairs personally. The drinks soft drinks were sometimes quite flat. The hanging lights in our room didn’t work and we also weren’t told the number for the front desk upon entry.

Rooms and gym facilities

Lobby bar was a bit boring

Wszystko było super. Widok niesamowity. Gorąco polecam.

The overall comfort and location of the hotel. The fact it is right on the beach. The view from the room. Very efficient elevator. The sandwich shop is very convenient.

Putting a 4000usd “hold” on the credit instead of charging the room upfront is awkward if not stupid, if not driven by lack of managerial judgement or training. Some of the helping staff want to do too much so they end up acting like “clowns” instead of helpful. A nice uniform can never replace a brain.

The staff customer service

The info passed from staff member one minute then something different the next

la comida en todos los rastaurantes muy satisfactoria

wifi ldemasiado lento y en ocaciones casi nulo

The property was very clean and in the areas where it has been renovated it was lovely!

The building work by the adults pool was not good, there was dust in the adult pool that ruined one of my brackets and the noise was not relaxing. It should have been cleaned daily given the work and the impact. We had access to the club and thought this would be a lovely relaxing space to enjoy evening drink and some nibbles however some people and families use it as an all inclusive restaurant and as a result it can best be described as a a very loud canteen that is not enjoyable and therefore not worth the money. At the same time rules were broken, for example people where take armfuls of drinks out of the door with them several times a day which should be allowed and staff saw this and didn’t stop them, yet when my husband entered on the last day with slippers as he hurt his foot, he was immediately tool they are not allowed in here and lectured about the footwear rule!!!!

Todo

Nada

LAS INSTALACIONES EN GENERAL SON EXCELENTES, EL HOTEL MUY BIEN SITUADO, TIENE UNA MAGNÍFICA PLAYA Y MUY BUENOS RESTAURANTES DE DISTINTAS COCINAS, TIENEN ITALIANO, ESPAÑOL, THAILANDÉS, INTERNACIONAL, SOLO EL PERSONAL DEL SPA ES MUY POCO AMABLE YO QUERÍA PASAR AL SAUNA Y YA NO FUÍ PORQUE ME QUERÍAN COBRAR $600 PESOS POR ESO, QUE LES PASA A ESOS TIPOS

EL PERSONAL DEL SPA SON MUY POCO AMABLES Y TAMBIÉN EN FRONT DESK TE DAN UNOS SUPUESTOS CUPONES PARA AMENIDADES EN EL HOTEL PERO TODAS TE DICEN QUE SON EN OTRO HORARIO O ESTÁN LIMITADAS, ES UN ENGAÑO SOLO PARA QUE ASISTAS Y TE VENDAD, PERO NO VALE MADRE LA VERDAD. POR EJEMPLO TE DICEN QUE TIENES BEBIDAD DE CORTESÍA EN UN BAR EL 16 Y LLEGAR Y EL PENDEJO QUE ESTÁ AHÍ TE DICE QUE HASTA LAS 6 PM TE PUEDEN SERVIR Y LUEGO VAS Y TE LIMITAN A UNA SOLA BEBIDA HECHA A BASE DE MEZCAL, LE EXPLICO AL BAR TENDER QUE NO ME GUSTA EL MEZCAL QUE SI ME PUEDE DAR UNA CERVEZA Y ME LO NIEGA

La atención muy buena del personal El lugar está muy bien albercas y eso que están construyendo el otro área de albercas

Nada

Continentaal ontbijt met voor elk wat wils.

Is een massa hotel in zeer toeristisch gebied. Ik heb dit hotel gekozen omdat het de locatie was van mijn congres. Het Italiaans restaurant was zeer lekker. In Mexico verwacht je toch eerder Mexicaans eten. Mijn ervaring in het Mexicaans restaurant (er was toen wel een event met el dia de los muertes 1 nov. was zeer matig. Rechttegenover het hotel heb ik wel lekker Mexicaans gegeten alsook excellent in het hotel ‘Una vida’ in Tulum.

The pool area The attention The food

They were remodeling the tennis court

Increible atencion

Absolutamente tudo! Limpeza, cama boa, boa localização, funcionários gentis e educados, hotel de luxo!

Não tenho nada a reclamar

Como siempre las instalaciónes muy cómodas y el área de alberca inmejorable

Servicio en restaurantes y alberca muy lentos

todo excelente, muy buena cocina, habitación cómoda, alberca todo excelente!

estaría bien que en el área de gym en el salón de funcional o spinning, pusieran una pantalla.

Фитнес-зал

Шумные строительные работы под окнами. Запах сырости в номерах.

מלון מפנק מאוד צוות מקצועי ואדיב ברמה גבוהה מסעדה איטלקית נהדרת במלון וארוחת בוקר מפנקת

הכל מעולה

The breakfast was good !

More traditional Mexican food.

Pool view and the beach. Staffs were amazing

Distance from downtown and resort restaurants closes too early.

Nice facility Great location

I hated the fact that the hotel charged me extra charges of hundreds of dollars despite of the fact that I already paid for the services prior to arrival. I hated the fact that I had to waste my vacation time on going to the front desk and argue about the charges, It wasted my vacation time and caused me damage.

The staff was awesome, so helpful.

The outdoor bathroom floor was slippery and i fall and broke my toe.