The room was NOT CLEAN- frankly gross- see pics The pullout bed had a mattress that was very thin, making it impossible to get comfortable. I have sent multiple messages to "managers" as I was instructed but received NO return email or call. NO way will I stay here again! Sleep in your car instead :(

My stay started out terrible. The hotel host first could not find my reservation. upon recieving room cards, I lugged my luggage and cooler up to the second floor stairs and found that the room was occupied. I immediately called the front desk and was told to return to the desk for a different room. After dragging my stuff back to my car, I went to the desk for a different room. Again dragging my stuff to the new room { after the desk host made sure it wasn't occupied} I opened the door to the new room and found what appeared to "bugs" in the bathtub. I called the desk once again and was told that a staff member would clean the tub. The nice gentleman tried to clean the tub and stated that it appeared to be rust stains.As I was exhausted from my day at the horse show I decided to let it go. While looking for a bottle opener I found that the silverware drawer had only two knives in it. I decided to look in the dishwasher and found dirty dishes and silverware. There were obvious plaster patches on the walls that had not been painted and the closet smelled of old cigarettes that made me physically sick. This room obviously was not presentable to a guest. The next morning i went to the front desk and told the manager Monica about my experience and wanted to cancel the next night. She expressed that since I booked through a third party She could not give me a refund and that i had to contact Hotels.com. for cancellation of the room and to get my credit card refunded.

The assistant general manager, Monica was hands down the most disrespectful hotel employee I have ever come across. I have been traveling for the military for 14 years and have stayed in upwards of 100 separate hotels, and she is by far the worst.

They had to make a room change before our arrival and did take of 10 dollars,but the room they put us in reeked of urine smell horrible. The smell went through my cloth suitcase. It was in the bedroom where my children and I slept. I used my spray deodorant and boiled orange peels in the microwave to try and cut the smell. The kitchen was clean and tidy. The bathroom was clean. The bedding was clean. The refrigerator was clean and living room

Would stay again however there was very obvious water damage to my room missing trim. Old muffins on the floor. The good was friendly staff AMAZING cont. breakfast and very comfortable beds and a nice room set up! Would definitely stay again tho everything aside looked like they were trying to remodel.

Firstly, the room reeked of smoke and was labeled non smoking. We checked in super late so at that point I didn’t want to go back and complain or move rooms. Then, there was no hot water for our shower- so we had to get in bed dirty. THEN, in the morning, even though check out was noon and we had our DND sign on the door, maids knocked on our door 3 separate times. Almost like they wanted us out so they didn’t have to come back to our floor later. It was obnoxious and rude. I’ve never had a bad experience like this before so I’m super disappointed. Will not come back.

This was a terrible hotel experience. The elevator was broken so we hauled our luggage up to floor 3 only to find a room that had not been cleaned (no bedding,trash everywhere). Call the front desk to be told to haul luggage back down to car, drive to front to get new room keys. When we get to the new room it smells like strong air freshener so I opened the windows. After closing them I smelled animal urine so strong from the carpet. We also had no hot water that night but did the next morning. I was given an unknown number of reward points for this but they still have not shown up on my account.

This hotel is probably my favorite in town it’s quiet and lowkey I always enjoy my stay but the only thing I’d say about this time is the water in my room didn’t really get that hot it seemed as my stay progressed it got cooler and cooler but other than that everything was fine.

I liked the hotel although the parking was very limited. It was a pleasant stay and the amenities are awesome. There was a full refrigerator, microwave, stovetop and all the kitchen essentials. The area is safe and picturesque.

It was a beautiful suite for a very affordable price, & the free, all you can eat breakfast, as well as the Social Hour appetizers & wine/beer were wonderful, added bonuses! We’ll definitely be back!

Staybridge is always a nice hotel to stay in. One complaint would be that our shower did not work, but they got a situated in another room. Nice up-to-date, good, breakfast, selections, friendly staff.

No hot water the first day. Could not get a shower our first morning.

Needs some updating. We stayed for location. We had two tvs in our suite. The tv in the suite area only had 3 channels. So we had to hang out in the bedroom, a waste of our large suite.

The staff there blew me away with their kindness and consideration. Ill definitely be back.

Not a safe place to stay 2 vehicles got broken into while we stayed on property.

Problem with room keys 2 different times. Water leak in room next door but no contact from staff. Carpet wet. A change of room option would have been expected.

Lived having a family room and bedroom!!! Full kitchen a plus!!! Best hotel I've booked yet for the money!!!

Stayed here many times even during renovations. Excellent stay every time with very nice staff.

The property was conveniently located and the staff was very kind. The rooms were well maintained from a cleaning perspective but extremely dated and even my bathroom was quite worn/run down. The price was low for the brand but perhaps this is why?

All good.

Front desk personnel was rude. Had earbuds in and was listening to music throughout check in. Had to ask how to get to the room.

Rooms are very nice sice and layout of the bigger room was nice. Unfortunately multiple room issues with the people infront of us. When we got our room, they did not have the room we booked. Woman at front desk ran up to the rooms to double check them, then gave us 2 rooms to accomodate the issue which was nice. Unfortunately when we woke up to take a shower, the shower did not work. When i said something at the desk about it, a different woman behind the counter thanked me for letting them know and sent me away. Now if i did not have the other room i would have been livid, but the person at the desk did not know that i had used the other room shower. Breakfast was ok.

No fire alarm strobe for deaf people. Breakfast need improvement. Sausages over cook.

Great property… Friendly staff… Great breakfast

The room was not clean. The bathroom door was broken and wouldn’t close. The shower didn’t have hot water.

We had a huge room with 2 bedrooms and 2 bathrooms as well as a mini kitchen. Perfect for a sisters little getaway😊

Once again we reserved a two-bedroom suite on Expedia and when we arrived, from a long drive, the hotel did not have the room we paid Expedia for when we booked. Get your act together clowns - sick of overpaying on Expedia.

Liked spacious suite. Did not like broken bathroom sink.

The staff were very friendly! Room was clean and comfy. Location was convenient for us.

Ok

Could use a upgrade

No frills suite. I caught this on a special and was really happy.