It was okay for the most part. Didnt like the fact that our hotel keys were deactivated before check out time.

The bathroom in the room was very dark. They sent maintenance up and he said it's because the light fixture was old and stained. That was it. He ledtandwe took dark showers and dumps

Great stay!

The hotel and waterpark offer a great setting for family stays, but it would benefit from a thorough cleaning. The hallway carpets were stained, and the rooms lacked sufficient furniture for storage. Nonetheless, the service provided was excellent. A significant drawback was the challenge of finding available chairs at the waterpark.

My family and I came and stayed at Wilderness at the Smokies for Spring Break 2024. The first night we were able to take the kids down swimming for about an hour or so because the waterpark closed at 9 (didnt know this until we got down there). After that we wanted to take the elevator to the second floor where the shops and grills are located (my mom had a double knee replacement and can't take the steps). We all loaded into the elevator and pushed the button for the second floor. The elevator moved but when we got to the second floor the doors wouldn't open. My daughter who is 12 started freaking out. I then told my nephew to push the button to go back down to floor 1, the elevator again moved but the doors would not open. I then told my nephew to push the door open button. Thankfully the doors opened and we were able to get out. However, when I went to the desk in the waterpark and told them about this incident the gentleman rolled his eyes at me and acted like I didn't know what I was talking about. We then went back to our room and never did return to the waterpark because it closed early and we wanted to explore around Pigeon Forge and Gatlinburg. There were multiple times that the elevators had an out of order sign on the doors and it was sometimes difficult to catch an elevator to even get down to the main floor. For the price of the rooms, the definitely did not meet expectations. Also, if you are over weight don't plan on using the waterslides bc they weight you.

I was a little disappointed in our stay at Wilderness at Smokies Stone Hill Lodge. First, the main lobby hallway (3rd floor) smelled like baby diapers filled with feces, as we walked to get to the elevator. Second, the hotel room was smaller than expected, and the bathroom was even smaller. Literally, only one person at a time could fit in the bathroom. The toilet paper holder continuously came off the wall. Also, we asked for a patio/balcony room. The screen to the patio would not lock, and it appeared to be slightly off track. Third, the only water park that was open was the indoor Wild Water Dome, and I was looking forward to my teenage daughters being able to experience all of the water parks. Last, we ran out of toilet paper and called guest services. After 10 minutes of not receiving the toilet paper, we called a second time asking if we should come get the toilet paper. The guest service personnel told us we just have to wait for it to be brought up. Since I needed to use the restroom, I went to the front desk, and they immediately gave me toilet paper. About 30 minutes later guest services was knocking on the door with toilet paper. For the price we were charged, I definitely think an upgrade of the rooms and carpet is necessary. The one good thing I can say is our floor was very quiet, and we were able to rest well after being out and about all day. I'm not convinced that my family and I will visit again.

The indoor waterpark and other amenities were great. The room was a bit smaller than expected, and the pull out sofa bed was extremely uncomfortable.

My only real complaint is that the bathroom is tiny and dark. Complete tight quarters and there wasn’t a good light in the bathroom. Hotel is definitely older and some stuff is outdated however it is super clean. The waterpark was supposedly warmed to 84 degrees. However it was cold. I did complain and was told that maintenance would be notified. However it was still cold the next day. The lazy river was warm thank goodness.

We thoroughly enjoyed spring break here! The location was great and every hotel building had things to do in it. Its very close to the strip where there's tons of stuff to do as well. The wave pool and lazy river were our favorite and we enjoyed an arcade night with laser tag. Our room was very clean and house keeping did a great job bringing fresh towels and linens. We are already planning to return for fall break or next years spring break.

Check in was fairly uneventful everyone was nice. The room was located all the way in the back. When we got to the room it was very combact. Bathroom very small only had 1 light with Fan in it. Light wasn't bright. Room light was also awful not bright either. The shower had an empty shampoo bottle.on the top and the drawer had starbursts from who knows when. Also a child toy under the bed from a baby we had teens.

The staff was great. Checkin took a while they need more people at the check in desk at check in time. We stayed on 3rd floor and it sounded like people were running laps above us. We called front desk and they said quiet room time was 11 pm. That’s really late when you’re trying to get a toddler to sleep. The shuttles and staff were kind and friendly as well as any restaurant staff we talked. For the cost of the stay there I would think they would upgrade the carpet/floors. It looks worn and dated. But I do know this is not a brand new resort.

The water park was amazing. The room was pretty bad. We had to walk what felt like a mile to find an elevator that went to our floor(?), the lighting in the room was terrible and the bathroom was genuinely rough. The light and fan were on one switch. The fan sounded like a plane crashing and the light flickered multiple times before it would switch on. Every time. So needing to use the bathroom in the middle of the night scared my children. We were also woken multiple times by people walking on the floor above us. I understand hotels can’t control the noise level of other patrons but this was abnormally loud.

Wilderness has just added an indoor lazy river, new rides and expanded their hot tub. Amazing place that is extremely clean. Saw employees cleaning, keeping the floors squeeged multiple times during our 6-hour visit.

Dollywood Christmas getaway with family. Room clean and welcoming. Pool area offers something for everyone. Only thing worth mentioning for future plans, my room was located on the hill and required driving up pool due to weather. Probably won’t try again in the winter but summer months as their is an outdoor pool area near the room we were located.

We didn’t have hot water the duration of our stay. The Starbucks staff did not know how to make a drink and were understaffed resulting in an hour wait for coffee each morning. The only waitress that spoke ANY English was Donna. (She was the only awesome person we met while there). Security was berating and forced us to buy food from concessions that literally had bugs in the cheese and stale chips for $45.. food was poor for the expensive prices. Food at the waterpark was cold and stale not to mention again another $50 for 1 adult and 1 child. I had to beg for clean towels the 2nd day of our stay. It was a very expensive trip for a less than mediocre “resort” There was duck tape on our couch..

Check in was over an hour and indoor water park only has 4 indoor waterslides. Wisconsin Dells location is much better for the indoor water park.

Overrated for the price, main concern was the indoor water park wasn’t ventilated at all as soon as I walked in my eyes immediately started burning, kids was throwing up, my daughters eyes burned so much she started crying. They to open up the doors just to get air flowing. Definitely not good for anyone’s lungs. Bathrooms was extremely small I had to step out just to get dressed. Needless to say that was our first and last trip to wilderness at the Smokies

We enjoyed our stay and had fun.

Left some items in the bathroom after checking out and no one found them. Someone had to find them. We came back an hour after checking out to go back and get the items. No one could locate the clothes and shoes we left behind the bathroom door.

This was a wonderful place.

The resort was fairly clean and I appreciated the ample amount of bath towels they provided in the bathroom. The dining options for breakfast left a lot to be desired and the plates for the buffet needed to be cleaned better but we did find the staff to be accommodating and friendly and the shuttle to the water park is very convenient!

Perfect for family vacation in winter time.

Extremely busy for this time of year. Water park was not really suitable for 3 year old. The little pool was tiny, packed, and not enough age appropriate water activities. The next pool up was was too intense. Seen multiple children fall as a result of the water dumping on them so hard. Room floor had tiny glass shards in it. Had to report it and have them clean it.

I didn’t enjoy the prices of the food. Overall it was an enjoyable experience for the kids.

I was so surprised at how many people were there in the “off” season but it wasn’t bad at all. Enjoyed our stay! Wish there was more seating on the shuttles. The workers were trying hard to accommodate but since most of us were at stone hill, we had to wait 2-3 shuttle rounds and we were freezing!!

The children loved it. Really enjoyed the pool

The indoor water park was great. Thankfully the bedroom and the bathroom were clean. No visible chips or scratches anywhere. Good view! Very helpful front desk workers. The pizza we ordered for room service was probably one of the best pizzas I've had. The only negatives I have to say are that our hallway had the faint smell of marijuana the whole time we were there,and the walls were so thin between the bedrooms. I could hear the people in the next room whispering.

Loved the room and easy access to the water park

Although my stay was satisfactory, I booked through a third party and was placed in Stone Crest. Unfortunately, Stone Crest is located across the road from the water park, which is quite inconvenient. Moreover, the restaurant at Stone Crest closes early, which was a bit frustrating. I suggest that you keep this in mind before booking your stay.

We truly enjoy staying at the wilderness resort. Only thing I can recommend is lowering the prices for bowling, laser tag, games, etc.

beautiful place, comfortable. Cleaning crew need to do better. There was no shampoo or coditioner and you could tell counters were not wiped down

Check in was long, kind of a pain. Staff was overall friendly mostly in giftshop and dining bar area in stone hill.