Staff can be more friendly and hospitable

Nothing special, no facilities in the room, coffee machine broken, no iron. For the money paid. Not worth it.

Got to the quite late due to strike. Good cleanliness and really nice staff - however, the bed was a tad bit too hard for me - and the pillow was not great either. But a cool room - really unique 4/%

Traveler beware. The toilet is in the bedroom. The room is a generous capsule size, while the bathroom 'door' doesn't fit the frame and won't close. This is pretty gross to say the least. Will not stay here again if you paid my overpriced room charge. Worse than Motel 8. Staff were nice. Too many negatives to go into detail. Don't stay herei if you want a real hotel room. Breakfast was decent selection and quality.

Really clean rooms. Comfortable beds.

As an airport hotel with a very fine roof top restaurant I would expect it to be open to serve its guests. Room service is acceptable if space is an issue. Closing the restaurant for a private function was a nasty surprise after travelling all day with limited time to eat. The lobby cafe was not an attractive option.

Ok

As good as during my last trip. Still the most modern hotel around the FRA airport, with many small gadgets built in. The temperature regulation of the showers alone is worth the stay! Never seen anything like this in any hotel in the US, regardless of their star rating.

This is a great hotel. Friendly staff, easy check-in, everything new, clean, and well-designed. Awesome breakfast. And in a walking distance (about 10min) from Terminal 2 of the airport. I would definitely stay there again. Highly recommended.

The entire stay was amazing ! Loved the room, location . However considering I paid for a car loft , I was a bit disappointed with the service. I indicated a two people but this hotel doesn’t have a two bed room for their car loft room. I was travelling with male friend, and for my culture, it’s not quite appropriate to sleep on the same bed. I requested for a spare bed but was told they have to charge me. It wasn’t a cheap room, and they said the room can stay up to 3 people and I paid two people charge. I can appreciate that but I find it a little unreasonable to have to be charged an extra bed. I wasn’t even asked if I need an extra blanket, had to ask for it. If this is not a high calibre hotel, I wouldn’t have said anything. But considering the price I paid, and this is not a 2 star motel, I find it disappointing the hotel will not offer any assistance in sleeping arrangements.

Wonderful convenience for an airport stoppver

Clean, convenient and good use of space

Convenient to airport. Modern hotel with great restaurant. The car loft was a highlight for accessibility

Lovely hotel. Would stay again. Really nice restaurant too

Good hotel, nicely decorated and a short walk to the airport. Had all amenities I needed for a one night stay before my flight. Even got a workout in. Only thing was I booked through Expedia and was charged for the room when I booked it but this hotel didn’t seem to have a record of that when I was checking in and charged me again. When I realized I’d been double charged, I inquired with the front desk who said Expedia charge was just a guarantee for the room and would be refunded. After returning home and seeing no changes in the charges, I had to inquire again and they then admitted I shouldn’t have been charged on check in and promptly refunded me. Other than that misstep, a good stay.

Staff attention was very poor and unhelpful

Since it is barely 5 minutes to and from the airport by taxi I love to spend my last night here. The dinner is excellent and worth enjoying it as well as the view from the restaurant.

Had to be a short stop from the airport for departure the next day. Great spot.

Really nice new Hotel in the new area just across the autobahn from the airport. You can ride one stop on the train. Bedroom had everything required plus a coffee machine. Sauna was fantastic although it was cold at 18:00 and seemed to shut at around 23:00 (at least lights were off). 2 points which could improve 1. Bathrobe would have been appreciated 2. View from corridor was of waiting taxi drivers peeing in the bushes across from hotel.. which was not at all pleasant. Restaurant and bar on 12 floor were really great with a fantastic view and a few good restaurants near by.

It was amazing

Very nice Hotel, super recommend

Nice room, nice hotel, great breakfast.... good parking space

It was an OK hotel, the front desk was not very friendly, but the rooms were above average and very clear

The hotel is brand new, rooms are sophisticated and modern. It is a pleasant stay. The staff, however, needs to be changed urgently. I had two poor experiences while checking in and out, and will not stay again or recommend this hotel to colleagues or friends. Daniella tried to charge me twice for the room saying “she is not supposed to know” (her words) when reservations have been fully paid while using Expedia, so she just charges the room fee again. While checking out early (4 am), I was greeted by a night employee, his name was Yenia or Yehia. He told me there was an additional charge of 7 Euros for the room, but did not explain or understand why. He just kept trying to charge me the amount saying it was on the computer. I asked if there was a manager reachable on duty, and he said no. He was getting flustered while trying to charge me the amount he couldn’t explain, and he couldn’t remove the charge in the system given he seemed untrained to do so. Here’s the biggest problem I’ve faced in my trip, though, with this person: he told me “you are in Germany, you should speak German”. This is a hotel for international travellers, in an international city (Frankfurt), located by the international airport! Expecting me to be fluent in German to help the staff figure out a billing issue is unacceptable. This level of rudeness is unacceptable, and it seems to not be isolated, since Daniella was also very rude, not just Yenia/Yehia. Training and replacement needed.

Hotel was fantastic, we had the car loft room with airport view. Room was massive and the fact that we could have the car on the balcony was brilliant. Views for plane spotting were ideal. Only issue was air con was noisy even on lowest setting and women who checked us in forgot to mention the restaurant was closed the evening we arrived due to a private function so had to eat elsewhere.

The Cafe and restaurant is good service. Don’t know why the day reception guy have a bad attitude towards foreigner.

Very modern hotel close to Frankfurt airport with unique carports. The only downside is that there’s no airport shuttle to or from the hotel.

Super

Nice hotel, friendly staff. Good restaurant on top floor. Limited eating options in the area.

Alittle pricey and not an easy "walk" from airport.. do yourself a taxi check rate before you get in €10 from airport to hotel..hotel to airport €12.. hotel was clean, greeted promptly room was great, bed was awesome.. lobby "bar" staff was awesome but selection was minimal ..overall fit its need for the night

This airport hotel serves the purpose. The room was clean, and breakfast was excellent. I did not think the dinner menu offered very interesting choices.

I missed my flight and got a single room at a great price from Expedia. The room was clean and simple, you can tell that the building is basically made out of prefabricated recycled materials. But the biggest surprise was the FIRST rate restaurant! I had an amazing lunch, I wasn't expecting that.