It was nice. The room was outdated. They do not offer daily room service, we called for room service one day but no one ever came. The front desk was helpful when we needed something. The restaurant was mediocre and the service was friendly but slow.

The ice machine will not give me more than one cup of ice and we only had one plastic cup for drinking water….the room was supposed to be with partial view but didn’t see any!!

Hotel is dated, at one time I could see it was the place to stay at, it’s not a big deal anymore. On my floor the ice machine was not working when I checked in and was not working when I checked out. I had blond hairs in my towels, my wife has black hair and I have a shaved bald head. No soap in the shower soap dispenser, noisy ALL night with some sort of mechanical noise. And please tell me what is a thirty five dollar resort fee? My stay was in the room and nothing else! Furniture looks like something from the 1970s that Elvis picked out, I think it’s some kind of crushed velvet. They also charge ten dollar's a night to park in an outside parking lot. Tile falling off of the interior walls, several more things that I don’t have time to mention. But with all this I can assure you that I will not stay there again.

Amazing. Quiet, clean cozy room. Easy access to staff and necessities. Lovely holiday decoration. Had the opportunity to have quiet nights at the pool and hot tub. Wonderful memories.

What a beautiful place. We always enjoy our stay. I was a little disappointed that they have started charging to park. The stay, food, etc. is super high as it is. Why not gig your customers with one more cost? We also waited a long time to get our dinner and breakfast at the restaurant. Other than that, we enjoyed our stay.

This was such a comfortable and easy stay. Staff are all super nice and helpful and warm. My kids loved the amenities (theater, pool, saunas, the deck, sweets shop) and I enjoyed walking my dog out on the grass, just exploring the grounds. A lot of extras and fees but they make it worthwhile.

Nice place to stay, paying for parking is unnecessary.

The room was very outdated and needs to be renovated. The hotel needs to have a nightly rate and quit adding all those extra charges, like parking and resort fees.

We stayed at this hotel about two years ago for an anniversary, and it was very nice and accommodating. However, since our last stay, this hotel has drastically changed. When we first arrived, we were greeted with a parking fee on top of the amount we were already charged for our stay. This would be understandable if we were in a larger city with limited parking. However, a very large portion of the parking lot was completely empty. Not to mention, we were already charged for “resort fees” in our booking. Then, once we pulled back our bedding at the end of the night, there was a used tissue tucked into the sheets. We were unsure if this was from hotel staff or a previous guest, but either way, you could understand our discomfort. Finally, we went to have breakfast the morning of our departure and it was almost $70 for 2 adults, 1 child, and mediocre at best. Our waitress also took a considerable amount of time between attending on us, and the breakfast area was practically empty. We feel extremely overcharged for an experience that did not reach half of our expectations from what we saw online and experienced previously, and could have been superseded in cleanliness, breakfast quality, and value at a much cheaper hotel.

The hotel was beautiful inside and out. The only thing we had any trouble with was house keeping, and that was just having to ask twice for more towels and bathroom tissue and they didn't come clean at all during our 5 night stay. Chase at the front desk was excellent for advice and tips on Branson and was very pleasant to deal with. The sweet shop was a great place to have dessert and the coffee was a must. The Breakfast buffet was super delicious as well and worth the 20$ per person (you're pretty much going to spend that somewhere else as well). We didn't try the spa because we were going so much. Overall it was a good experience here and i would go back

Chase at the front desk was amazing! Lattes at sweet shoppe were perfection! Both of these people saved me from leaving a terrible review. The restaurant had selective hours and almost told us to go eat elsewhere 30 minutes before they closed. They also provide no room service but state it on the website that they do. Nothing was open past 9pm and the staff could not give us complimentary bottled waters even after 9pm. Rooms didn’t scream clean. They weren’t dirty but not hotel clean. Overall, for what we were paying I wish there hours of restaurants and bars and kid stuff were open longer because you don’t get back from shows until after 9pm so all the amenities are worthless if you dont have access to them.

Everything was great! They were all very accommodating and helpful and the place was amazing!

I thought it was terrible that we had to pay to park.It’s not like we were in NYC where parking comes at a premium.I felt like we overpaid for what services we got.

The multiple onsite dining options and movie room were really nice features

This property has everything you will need. The location is out of the way if you want to see alot in town.

Great location and very quiet. I was able to go to bed early and was never disturbed once during our stay. Highly recommend for early risers and couples. View was hard to beat as well. Room overlooking the lake was stunning.

Great stay at the chateau on the lake. Beautiful property.

Beautifully maintained hotel and grounds. Impeccable staff from the door man to registration to the food service staff and bartender. Worth every penny. The only downside I could find were the restoration and spa hours were quite limited.

Room was nice. Bathtub not so goid

The location was perfect. Also if you didn’t want to leave they have everything on site. The staff was also excellent!

We had never stayed there before. Always drove by it on the way to SDC. Rooms were quiet and clean. Maybe it is not for us, I did not see what the $32 site fee got us. And not used to paying to park. The man out front took our bags up and he was nice.

I can't say enough good things about the staff. The facility was quiet and made for a comfortable peaceful stay.

Very nice place to stay.

The rooms need a slot of upgrading. He staff is excellent

Nice and relaxing

Room was very nice, as was the view of the lake. The concierge that greeted us was very friendly and informative. On that bote, actually the entire staff we met were very pleasant. The breakfast buffet was tasty and not overly expensive. We really enjoyed the sweets shop as well. Sadly we only came for a day trip, but we will certainly be returning.!

Beautiful and scenic

Beautiful

The hotel was kind of old needs to be renovated. The grounds were very nice. The room had tape on the window. You could barely see out the windows they were dirty and with the screens on them. And the bed sunk in really bad it’s a shame because it is a nice property Disney’s a little renovation.

It was a great Valentine's date for us!

Nice property and beautiful hotel. Amenities were not all available and the restaurant was expensive. Had to pay for parking which as a downside. Overall ok stay.

Nice property however most amenities were closed during this month.