Extended Stay America Suites Richmond Hilltop Mall
About this hotel
Hotel in San Pablo with free breakfast Coffee/tea in a common area, laundry facilities, and a front-desk safe are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request. Extended Stay America Suites Richmond Hilltop Mall offers 101 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of San Pablo, CA
Hotel in San Pablo, CA
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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$$$$
Reviews
3.2/5.0
Average(838 Reviews)
2.0
It was the wrong Choice for me.
1.0
Walls are paper thin. Roof is paper thin. Heard people walking around all night. Heard people talking all night. Awful stay.
2.0
Checking in was easy. After checking in the next morning, we realized we had no face cloths. I went to the front desk and requested that we have some. I was informed that they are all out they could bring me some in an hour. An hour went by, and they never showed up. we left the hotel came back that evening and then request to have Face towels again and I was told they were out. The next morning I went out to request face towels and was told that they did not have any in the building but maybe you could get me some tomorrow. There was a lot of In-N-Out traffic all night long. The hallways reeked of marijuana. The manager did not seem to care of any inconveniences.
4.0
I've stayed here before and would again. This room, 226, was the noisiest room I can remember ever staying in. With the noise being mechanical clunking, water knocking and elevator noise.
10.0
Very good experience. Great working staff. Room took a little long to heat up on this Jan evening, but it got to a comfortable temperature .
4.0
Went i open the door in room was trash beds not made. then I’m back to lobby and tell the lady she was not frendly ..
10.0
Nothing everything was wonderful
8.0
Friendly staff
3.0
Was like people had been placed to live there
1.0
First room was not clean, trash under sink, dust ball on carpet, bed had hairs on it and looked slept in.
3.0
It
4.0
Need some cleaning, windows need cleaning, parking area need some cleaning
3.0
When we checked in, they did not have the king bed room available that we reserved. They said they were overbooked. We ended up with a queen, so that was not desirable.
There was only one roll of toilet paper and it was only a 1/4 full and not extra available. Not happy about that.
2.0
Nice to get a pan for boiling water with, for free
5.0
Very clean and nice place
2.0
This place is pretty beat up. It's not particularly dirty, just beat up. Seems to have a permanent odor of ramen and weed. There was no remote for the TV. After a couple trips down stairs I got a working one, and the lady at the front desk was very helpful. There was a burnt out light, but the other ones worked so, not all bad. All I really needed was a place to stay, and this did that, but nothing great about it.
3.0
The Extended Stay chain used to be a top notch venue.
Those days are gone!
The grounds, while lovely feel unsafe with warning signs to lock you cars and sketchy persons wandering about day and night.
The rooms while clean and comfortable show signs of wear and unrepaired damage!
1.0
Do not stay here gross. Hair in the bathroom from previous people. I don’t want to know what I laid in. Scary as hell. Horrible.
1.0
Not good at all
2.0
The surrounding area has nothing, property is poor maintenance and room is not very clean
1.0
This was by far the dirtiest hotel I have every stayed in. The hallways, elevators reeked of bad odors. The floors looked like the hadn’t been cleaned in years. The room was tattered and the bed sheets looked to be several years old. I can’t believe extended Stay would even call this a franchise. I can’t possibly book another extended stay hotel in the future.
3.0
Check in was quick, easy and efficient. Gentleman who checked us in was very friendly and attentive. Rooms are nice but need some upgrades like the bathtubs have old stains that need to be removed and the faucets fixed and/or upgraded.
Keys to the room kept stopping to work and it was a hassle twice. Came back from an event to be told our room was supposed to be empty and had been cleaned out!!! Scary thought because all our stuff was In there! Thankfully the records weee wrong and our stuff was there.
Don’t expect much from a continental breakfast but a bit more than just store bought mini muffins, granola bars, oatmeal packet and coffee. Maybe some juice, fruit to go with it would be great.
Minor details would go a long way. Fair price and overall a nice place to sleep
2.0
I thought the hotel was dirty. The people in the next room had music and sang until like 2am.
4.0
The only thing I didn't like about it was it was hard to find for someone out of time
2.0
The shower is not good 😫😤😤
3.0
There were food crumbs in the kitchen area. The second person could have a shower, because the water from the tub started to come out to the bathroom floor and kitchen area. There were cigarette butts in the drawer.
1.0
Staff at front desk were gossiping, mentioning people were moody and PMS’ing. Not professional!
4.0
Room was smelly. There was not even a
Glass. No hair dryer, floors dirty, carpet full of stains
3.0
No hair dryer available at the front desk.
Very minimal property but staff very capable and friendly.
1.0
Room not ready upon arrival, was told only one housekeeper. When I returned, their system was down and they were unable to assign me a room. Very rude staff member working the counter, absolutely no customer service. Room smelled like cigarettes, was outdated and in disrepair. No shampoo, only bar soap. Bed was as hard as a rock.
I will never stay here again!
5.0
Jobon at front desk was super nice. Very friendly staff.
3.0
Staff was great. Room was acceptable. Coffee with liquid creamer versus powder and light edibles ( granola bars, muffins, quick oatmeal ) was appreciated. We experienced a lot of “guest” noise late into the night and very early in the morning. Can’t entirely blame the property fit that.
1.0
The room smelled horrible I had to go to Walmart and buy cleaning supplies in plug ins to make the room smell decent! The environment was not professional the beds are hard overall I won’t be going back there and I won’t refer anyone else to stay there
2.0
No one at front desk when i arrived nor when i checked out. Mariah was very sweet at check in though.
Pillows too flat. Bed too firm. Room very spacious.
Strong smell of spliff pretty much everywhere. My room was insukated from it, tho.
Water pressure strong but notmfrom the shower. I tried pulling/pushing on valve close to no avail. Shower pressure was annoyingly light.
3.0
The hotel is an extended stay that could use some updating.
3.0
Older hotel but very clean. Affordable rates.
The staff was excellent!
1.0
Place was a mess (lobby and halls) and strong smell of marijuana. Attendant went to at least three rooms to try and find a clean room. She got into what sounded like an argument with (two separate occurrences) individuals on her way looking for a clean room. At that point, I asked for refund but told I had to call Expedia. Expedia rep told me it was up to hotel so they called manager and to dealt with it for me. I received a full refund.
I will never chose to stay at any facility with this name or associated with it.
1.0
Terrible It took one hour for me to try and get checked in no one was at the front desk for an hour then they were overbooked
2.0
Our room stank of cigarette smoke. It was obvious someone had smoked for an extended stay in the bathroom, nicotine stains on the bathroom counter and ceiling. Even after leaving the window open for 6 hours, the room still smelled bad. We rented 2 rooms, and in the 2nd room the AC unit did not work.
3.0
Staff was really nice and helpful. Mattress felt like it had a hole in it, room wasn’t well kept, windows didn’t really lock very well/easily, room had a dingy feel and smell that wouldn’t go away
FAQs
How much does this hotel cost compared to others in San Pablo?
The average price for a rental in San Pablo is $158 per night. This rental is $38 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Extended Stay America Suites Richmond Hilltop Mall. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites Richmond Hilltop Mall pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Extended Stay America Suites Richmond Hilltop Mall?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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