Breakfast was very nice at the hotel pool side.
The structure is far from the hotel road, but still in a nice location, with many resturants around.
They have laundry room, with free washing machines and dry machine to be paid per minute (1 peso x minute).
Unfortunately TULUM during August time has seaweeds, so it was not the best time to visit the seaside and many activities around are closed in this season.
10 / 10
Excelente estancia
Excelente estancia. Disfrutamos en especial las albercas. El desayuno incluido fue muy conveniente y el personal fue muy amable. Reconocimiento especial a Raúl, el chef que nos preparó el desayuno todos los días con una amable conversación.
Realmente no tenemos quejas, todo estuvo bien
10 / 10
Perfect stay!
Perfect room, location, cleanliness & complex. Has everything you’d want for a relaxing, safe stay. Super comfortable beds & pillows. Perfect location to use as a home base to frolic outside Tulum or visit the nearby beaches. A simple breakfast of 2 eggs, fruit & coffee was included in price of stay. We so enjoyed the rooftop pools everyday of our stay—Everything is nicely maintained. Although the gym is light on weights & small in size, it was perfect for our daily morning traveling workouts.
While we greatly enjoyed our stay at Smart Depas, Tulum leaves absolutely nothing to be desired. Everything is overbuilt, & there are abandoned 1/2 built condos & beach resort buildings everywhere, Literally!! The beach strip consists of shacks (local’s homes), bohemian clothing store, beach resorts all built side by side with rickity fences, over priced parking, over priced restaurants & smelly seaweed brown sargasm filled beach fronts. I’ve never seen such a mess! There are no sidewalks, & the locals act resentful. We gassed at a downtown Pemex, & the attendant claimed our credit card gas charge of $63 “didn’t go through” & had us try a different card, which “didn’t go through either.” Said the wireless wasn’t working which was a lie to get us to pay in cash. Of course, we later saw on our mobile app that we indeed did get charged. He literally scammed us out of $63! Don’t get fooled like we did. Only gas at the main highway gas stations & make sure you watch everyone insert your card! Tulum’s overbuilt housing, Airbnbs, hotels are crashing, so until it happens, vacationing there will make you walk away feeling ripped off, overcharged, under serviced & under appreciated as a customer. Visit another beach area, not Tulum.
N/a. Everything was perfect.
9 / 10
Stylish stay in the heart of La Veleta
The hotel is perfectly located in La Veleta, a very lively neighborhood with great restaurants, cafés and trendy shops. The property itself is beautiful, with several pools including a very cozy rooftop with small pools, lights, seating areas and even BBQs. The decoration is very Tulum-style. The room feels like a small apartment and the bed is extremely comfortable.
There is also a secure parking area and a 7/11 two minute away!
There was no cleaning service during my one-week stay.
El departamento es cómodo , limpio y muy funcional
No súper como llenar la piscina privada. No hay instrucciones de uso
7 / 10Good·Sep 2026
Breakfast was very nice at the hotel pool side.
The structure is far from the hotel road, but still in a nice location, with many resturants around.
They have laundry room, with free washing machines and dry machine to be paid per minute (1 peso x minute).
Unfortunately TULUM during August time has seaweeds, so it was not the best time to visit the seaside and many activities around are closed in this season.
8 / 10Excellent·Aug 2026
La qualité de la literie, la beauté du bâtiment et des piscines. Les commentaires avec le petit déjeuner sont durs : sont proposés des fruits, des œufs, du café… ce qui est bien suffisant !
Nous avons eu un petit contentieux à la fin du séjour. Un ami a été malade et a vomi sur sur un drap. À la fin du séjour, ils nous ont fait payer 30 euros pour le nettoyage de ce drap. Prix excessivement cher.
Le wifi ne marche pas.
Personnel totalement absent.
6 / 10Average·Jan 2026
Niets
Het personeel was echt onverschillig
We kwamen om 14:00 aan er werd gezegd dat de kamer om 15:00 klaar zou zijn
We kwamen om 15:30terug toen werd er gezegd dat we nog moesten wachten
Uiteindelijk konden we rond 16:00 in de kamer
De mensen achter de balie waren niet echt behulpzaam, op 1 mevrouw na die wel de moeite deed om ons in de kamer te kunnen krijgen.
Kamer was ruim, niet sfeervol, veel trappen lopen met zware koffers, geen lift aanwezig.
Zou er niet met kinderen verblijven want de ramen richting het zwembad kunnen ze zo uitvallen.
In de buurt is niet veel te beleven.
Groot dakterras bij het zwembad met bedjes. Goede zwembad handdoeken.
Parking is not specified as an available amenity at SmartDepas Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at SmartDepas Tulum. Enjoy the water!
Is SmartDepas Tulum pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at SmartDepas Tulum?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"Excelente estancia. Disfrutamos en especial las albercas. El desayuno incluido fue muy conveniente y el personal fue muy amable. Reconocimiento especial a Raúl, el chef que nos preparó el desayuno tod..."
El departamento es cómodo , limpio y muy funcional
No súper como llenar la piscina privada. No hay instrucciones de uso
7 / 10Good·Sep 2026
Breakfast was very nice at the hotel pool side.
The structure is far from the hotel road, but still in a nice location, with many resturants around.
They have laundry room, with free washing machines and dry machine to be paid per minute (1 peso x minute).
Unfortunately TULUM during August time has seaweeds, so it was not the best time to visit the seaside and many activities around are closed in this season.
8 / 10Excellent·Aug 2026
La qualité de la literie, la beauté du bâtiment et des piscines. Les commentaires avec le petit déjeuner sont durs : sont proposés des fruits, des œufs, du café… ce qui est bien suffisant !
Nous avons eu un petit contentieux à la fin du séjour. Un ami a été malade et a vomi sur sur un drap. À la fin du séjour, ils nous ont fait payer 30 euros pour le nettoyage de ce drap. Prix excessivement cher.
Le wifi ne marche pas.
Personnel totalement absent.
6 / 10Average·Jan 2026
Niets
Het personeel was echt onverschillig
We kwamen om 14:00 aan er werd gezegd dat de kamer om 15:00 klaar zou zijn
We kwamen om 15:30terug toen werd er gezegd dat we nog moesten wachten
Uiteindelijk konden we rond 16:00 in de kamer
De mensen achter de balie waren niet echt behulpzaam, op 1 mevrouw na die wel de moeite deed om ons in de kamer te kunnen krijgen.
Kamer was ruim, niet sfeervol, veel trappen lopen met zware koffers, geen lift aanwezig.
Zou er niet met kinderen verblijven want de ramen richting het zwembad kunnen ze zo uitvallen.
In de buurt is niet veel te beleven.
Groot dakterras bij het zwembad met bedjes. Goede zwembad handdoeken.
$$$$
Top rated by guests
9Outstanding
(88 Ratings)
"Excelente estancia. Disfrutamos en especial las albercas. El desayuno incluido fue muy conveniente y el personal fue muy amable. Reconocimiento especial a Raúl, el chef que nos preparó el desayuno tod..."
Parking is not specified as an available amenity at SmartDepas Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at SmartDepas Tulum. Enjoy the water!
Is SmartDepas Tulum pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at SmartDepas Tulum?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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