Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Extremely Poor Management and Misrepresentation of Apartment
I want to begin by saying that I am a very easy-going traveler and I have never filed a complaint before. I am usually extremely accommodating and understanding. However, the experience we had during this stay was so poorly managed and distressing that I feel compelled to complain so others don’t get scammed as we did.
From the very beginning, the check-in process was chaotic and unacceptable.
We arrived at the building at the agreed check-in time. However, we were unable to access the apartment because the reception required the apartment number — something the owner had never provided to us in advance, nor informed us we would need. We tried calling her multiple times, but she did not answer. As a result, we were forced to wait for approximately half an hour in the lobby.
When she finally answered, she informed us that the cleaning staff was still inside the apartment and that we would need to wait even longer. This was already well past check-in time.
When we were eventually allowed into the apartment about an hour after check in time, we were shocked. The apartment was significantly smaller than what we had booked and clearly designed for a maximum of four people, yet our reservation was for six guests. There was absolutely no prior communication about any change of unit. The layout and size were completely different from the listing we reserved.
We immediately tried contacting the owner to resolve the issue. She repeatedly hung up on us. When she finally responded via text message, she insisted that this was the apartment we had booked and that it could accommodate six people because “other people had done it before.” This justification is not acceptable.
After we sent her photos and insisted multiple times that this was not the correct apartment, she changed her explanation. She then claimed that our original apartment had been flooded and that firemen and building management had intervened.
10 / 10
Maravilhosa
A acomodação muito confortável e limpa me atendeu muito bem
Praticidade e limpeza
10 / 10
Incrível, voltarei mais vezes
O ap perfeito, tem utensílios de cozinha, a vista legal, sempre que eu voltar quero ficar na mesma acomodação
Nada a declarar
7 / 10
Foi uma boa experiência
Pratico, funcional e localização central proxima das minhas atividades.
Problemas com o ralo do banheiro entupido e um odor desagradável no ralo.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Skylux By Cris Borriello. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Skylux By Cris Borriello. Enjoy the water!
Is Skylux By Cris Borriello pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Skylux By Cris Borriello?
We found 13 amenities for this rental. This includes air conditioning, pool, non-smoking, gym, and kitchen.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Rio de Janeiro
About this apartment rental
Prime Location
Amenities
Air conditioning
Pool
Non-smoking
Gym
Kitchen
Balcony/Terrace
Beach access
Shared living spaces
Laundry services
Beach front
Outdoor Cooking
Accessible by lift
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Skylux By Cris Borriello. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Skylux By Cris Borriello. Enjoy the water!
Is Skylux By Cris Borriello pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Skylux By Cris Borriello?
We found 13 amenities for this rental. This includes air conditioning, pool, non-smoking, gym, and kitchen.
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