Details

Day, TV and multimedia, Balcony/Terrace, Kitchen or kitchenette, Living room, Seating area, Dining area, heating, internet, air conditioner

"Refuge des Bouquetins" Entrée autonome - Linge

7.5 / 10

Good(4 Ratings)

$$$$

Apartment in Toulouse

4 guests · 2 bedrooms · 1 bath

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more

Location

city location on map

Reviews

3 / 10

Appalling management, chaotic check-in and an unexpected €300 deposit. Never again.

Unfortunately, the problems with check-in and management overshadowed our entire stay. The flat itself was nice enough but it doesn't exist in a bubble.

Difficult self check-in, an unexpected €300 security deposit, poor payment tracking, cleaning chores despite a cleaning fee, and inadequate bathroom supplies. A stressful family stay and poor value for money. We were promised check-in instructions by midday. At 7 p.m., we were outside in the cold with my parents, unable to enter accommodation we had already paid for. Mathilde said she could not find our booking payment, someone else handled it and she managed many properties. That is not our problem or an excuse for leaving paying guests stranded. There was NO language barrier: my French girlfriend spoke to her in French, and our written exchanges were in French too. Booking.com support had to intervene. Only then did we discover the deposit requirement buried in small print at the bottom of the confirmation email. There had been a full week to provide clear payment instructions or a reminder. We paid once informed. Mathilde then blamed the deposit, despite initially saying the problem was our booking payment. After checkout, we had to challenge her again over the deposit payment. More unnecessary stress over €300 we had already paid. We paid a cleaning fee, yet the printed departure instructions explicitly said “Faire le ménage de l’appartement”—“Clean the apartment.” We photographed them. Mathilde then stated in writing: “We do not require you to clean.” That directly contradicts the instructions in the flat. Denying a requirement we have photographic evidence of is completely unacceptable. Wi-Fi details were tucked away high in a cupboard. There was ONE toilet roll for FOUR guests, with no spare anywhere despite us searching. Basic provisions, not luxuries. We found Mathilde rude and dismissive throughout. No straightforward apology or responsibility, just excuses and contradictions. Disgraceful customer service. We would never return and strongly advise booking elsewhere.

10 / 10

Erg tevreden, is zeker een aanrader.

Eigenaren waren erg vriendelijk, reageerden snel. Er was een duidelijke uitleg voor het betreden van het appartement en de parkeergarage. Meubilair en bedden waren comfortabel. Keuken was uitgebreid en schoon. Het was erg warm buiten maar door de airconditioning hadden we daar geen last van.

Photos

Day, TV and multimedia, Balcony/Terrace, Kitchen or kitchenette, Living room, Seating area, Dining area, heating, internet, air conditioner

Bed, Day, Night, Bathroom, Kitchen or kitchenette, Photo of the whole room, Bedroom, heating, internet, towels, air conditioner

Day, TV and multimedia, Living room, Seating area, heating, internet, air conditioner

Day, Balcony/Terrace, Living room, Seating area, Dining area, heating, internet, air conditioner

Day, TV and multimedia, Living room, Seating area, heating, internet, air conditioner

Day, TV and multimedia, Living room, Seating area, Dining area, heating, internet, air conditioner

Day, Coffee/tea facilities, Kitchen or kitchenette, dishwasher, heating, oven, stove, toaster, air conditioner

Day, Coffee/tea facilities, Kitchen or kitchenette, dishwasher, heating, oven, stove, toaster, air conditioner

Bed, Night, Photo of the whole room, Bedroom, heating, internet, towels, air conditioner

Bed, Night, Bedroom, heating, internet, towels, air conditioner

See all properties

"Refuge des Bouquetins" Entrée autonome - Linge

Day, TV and multimedia, Balcony/Terrace, Kitchen or kitchenette, Living room, Seating area, Dining area, heating, internet, air conditioner

Bed, Day, Night, Bathroom, Kitchen or kitchenette, Photo of the whole room, Bedroom, heating, internet, towels, air conditioner

Day, TV and multimedia, Living room, Seating area, heating, internet, air conditioner

Day, Balcony/Terrace, Living room, Seating area, Dining area, heating, internet, air conditioner

Day, TV and multimedia, Living room, Seating area, heating, internet, air conditioner

Don't miss out! Price and availability may change

7.5 / 10

Good(4 Ratings)

Apartment in Toulouse

4 guests · 2 bedrooms · 1 bath

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Includes essentialsFree WiFi/internet, Air conditioning, Balcony/Terrace and more

About this apartment rental

Spacious Accommodations

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Heating

Balcony/Terrace

WiFi/Internet

Key access

Contactless check-in/out

Fire alarm

Tennis court

Cleaning products

Map of Toulouse

city location on map

Ratings and reviews

7.5 / 10

Good(4 Ratings)

100% verified reviews

10 / 10Outstanding·Sep 2026

Eigenaren waren erg vriendelijk, reageerden snel. Er was een duidelijke uitleg voor het betreden van het appartement en de parkeergarage. Meubilair en bedden waren comfortabel. Keuken was uitgebreid en schoon. Het was erg warm buiten maar door de airconditioning hadden we daar geen last van.

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at "Refuge des Bouquetins" Entrée autonome - Linge. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is "Refuge des Bouquetins" Entrée autonome - Linge pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at "Refuge des Bouquetins" Entrée autonome - Linge?

We found 12 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.

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