Had to change our booking

The pool was closed and that was the main reason for the booking

The elevator had hand prints like it was never cleaned. The floors were not vacuum, and the room it was disgusting the bathroom toilet had brown stuff on the seat. The shower had soap scum on the walls. The rug in the room looked like it hadn't been vacuumed in a while. It was very dusty, and the cover was just put on the bed. The bed was not made under the covers. It's was bad. I won't go back for a second stay.

The hospitality that's it.

The helpful staff

The heat was not working I slept fully dressed with my coat on. Front desk was rude and inconsiderate. They had to bring me a space heater.

No heat

It was convenient for our needs.

The location of our room. All the noise, we’ll into the night. We could hear talking and music.

The location was great and close to a lot of places. The pool and whirlpool were nice. The bed was a bit firm, but overall comfortable.

Had a bit of trouble getting into the room with the key card, like the lock was jammed, and the sofa bed mattress had a really large dip in it, making it uncomfortable.

Welcoming, quiet, restaurant/bar on premises

Bathrooms need to be updated. Shower area not appealing

The bar staff were very nice, and made great cocktails.... and were very apologetic when we had to order food for the rooms from the bar due to "covid regs" thus room service is still not happening - in June 2023!!!

This is an old hotel... it needs a little TLC. But the fact that the hotel still does not clean rooms everyday nor make up beds with out guests needing to request... due to "Covid regulations" in June 2023... is simply staggering.

The staff were very nice.

The beds were uncomfortable.

Ease of check in

The room was very dated on the lower level and the window would not close. Smelled musty

The pillows and friendly staff

Bed was fairly comfortable, staff was friendly

hotel was a little smokey, parking garage underneath didn't feel particularly safe, it was dark and smelly

Room was comfortable. Bed was ok but nearing need for mattress replacement.

Pool water was a little cloudy - hair from others swimming caught in fingers. Staff very responsive to replace towels when told were out

the bed was so comfortable. the good downstairs was great. I was there for a funeral so I was not in the greatest of spirits. given my circumstances, I had a “good” time.

the shower was stained (floor of the shower). there was hardly any room to keep shampoo/soap in the shower. this is a very minor complaint. the walls between the rooms were very thin, but thankfully I had quiet neighbors.

it has great amenities

the room wasn’t cleaned at all in the week stay no clean towels , broken heating system. No cover fir duvet only sheet !

Comfortable stay, place was clean.

We didn't get the room we booked.

Room size was larger, pool, friendly staff

Doesn't use a fitted sheet, didn't get the room we booked (however were able to try and move us, but timing didn't work out), no foot stool for chair in room

It was a spacious room.

It didn’t come with a microwave

good location for what we needed. good size rooms

my room was quite tired and the walls were stained in bathroom.