Balcony .. close to airport

Food area felt unsanitary and grimey … poor breakfast

Location

Staff was rude and not apologetic or empathetic towards patrons.

Overall really nice hotel. Staff, room and amenities were good and I especially liked having balcony access with view.

The pool is nice. The bed is comfortable. The breakfast is okay, although the choice is not so broad—good egg station but for the rest just plain. Free drink, happy hour.

Checking in did not go very smoothly because I got into this dissatisfying conversation with a guy from the reception who I felt was not too friendly. However, the manager did her best to solve the issue (an administrative matter). Airplanes noise but that's what you get when you book in this area, just to be prepared, you hear the planes on and off.

Proximity to Airport and Breakfast was pretty good standard.

The free shuttle service was not up to standard. It was meant to be 24 hour shuttle from and to the airport. We were delayed in Houston because of a storm so we phoned the hotel and shuttle of our delay and they said no problem just call us when you land. We tried calling them several times when we landed just after midnight but no answer. We had to take a $20 cash taxi. Thank goodness because we didn’t know how else to get to the hotel. The late night reception guy said the shuttle guy must’ve been sleeping. Not helpful when we had flown from New Zealand and were super tired and disoriented. We also had problems going back to the airport a few days later at 5am in the morning because the driver had sleep too long. There were several of us waiting this time with tight flight schedules and he finally turned up 15 minutes late.

Room was comfortable

Some staff members were not helpful.

All of breakfast was good. Could have more hot food.🍱

Location, shuttle bus to the airport and swimming pool area

Breakfast and hotel restaurant. We decided to order food from Uber eats instead