Wasn't able to eat

Unfortunately when I arrived, I was told the shuttle ran on the 1/2 hour. When I went down the next morning I was told that the shuttle wasn't running! I asked how to get to the airport and the attendant answered Uber and said she could not call a taxi !! Shouldn't they have let us know when we were ready, or a sign?? Also, was unable to have a breakfast as now I had to rush. But I wouldn't have eaten anyway as several people had they're dogs next to them at the breakfast tables. As much as I like dogs, I don't expect to sit next to one in a hotel!!! Then when I walked out to meet my car, one dog was peeing on the pole in front of the entrance. The tv in my bedroom didn't work and the a/c was stuck on cold! I have another reservation in this hotel soon but canceled my others. You need to rethink the dogs and have better communication with your customers

I like that there was a variety

I believe that the Hotel could try to also include in the breakfast for people who are vegan and Vegi

Free breakfast and free parking

Need renovated. Older furniture

Always clean, staff has great customer service, the rooms were beautiful and well kept. The breakfast selection was excellent.

I have no complaints

Breakfast was the BEST part, as well as the bar.

Hot tub wasn't getting hot at all. Pool was SUPER COLD.

Service, breakfast

Wet smell in my room. Air freshener would be nice.

the services were great, I was there for a Birthday celebration, the buffet for the celebration and breakfast was wonderful and the staff was pleasant and courteous

I was only there for one night and everything was great

Nice hotel, it’s pretty big and the layout is aesthetically pleasing. The room was also large with a living room & bedroom. There was plenty of sink space and soap/shampoo/conditioner for use. I loved all the mirrors and there was a lot of natural lighting from outside. The happy hour from 5-7:30 was a great bonus! They had snacks and free drinks for guests which was something I haven’t had at other hotels that weren’t resorts. The front desk lady, Crystal, was very kind. I ended up getting physically ill during my stay and called several times for problems I’ll speak on below and even though she was busy, she made sure I was taken care of. I was able to check in early, at 1pm which was nice.

I was really disappointed because I specifically booked this hotel to use the hot tub and have a relaxing night to myself before heading home, but it was out of order. I know it’s out of their control, but I really wish I could have used it. I also couldn’t get the shower to switch over to bath water and had to call 3 times to get someone from maintenance to come up; the bath was missing a whole handle that operated the shower part and had to be added on. I requested some extra trash bags for the little trash cans and guest services brought me 60 gallon black hefty trash bags, which was kinda humorous but not exactly practical. The shower head and bathtub had rusting and black spots in numerous areas that had me questioning whether I should sit in it. The walls are either really thin or there are critters in them because I heard random noises throughout the stay that I couldn’t tell if they were coming from my room or not.