Location

Unpleasant staff at reception. Our breakfast was included in the stay but had to convince them and after that completely misguided by both of the receptionist. We were told that we will get breakfast behind the room of our stay which was untrue. It was almost a feeling like they never wanted us to have breakfast. We actually surrendered one due to timings as the breakfast time was over at 0900. Not sure the reason for that kind of gesture. Not even handed over complimentary water bottles which I saw next day by other receptionist handing over to new guests. Although we had our own but was completely disguised with the attitude of both receptionists. Might prefer another place next time.

Great location to city using path trains .. Nice rooms more than enough room for family of 5 .. two double beds and sofa bed in living room with big telly in each room .. Bar area nice to chill .. food at hotel is really nice also .. and gym on second floor has everything you need to do a decent work out ..

Nothing really couldn’t fault anything

The room was clean and spacious, and the location was perfect. Would definitely recommend this location for a visit to NYC. The nearby Path train was easy to use and very convenient.

We arrived with 5 guests and only had 2 bath towels the first night. We requested 4 bath towels on the 2nd night, and they didn't arrive until housekeeping came the next morning. Luggage carts were hard to find and did not get returned to the lobby. My husband had to stop and check each floor to locate one (finally found one on the 8th floor) to use for check out.

The staff is super nice. The suit is in a good location and close to Newport Mall and a bunch of restaurants. It is good value for family trip, a couple with teenagers kids. You don’t need to book two rooms which could be quite expensive

The mattress is a little soft for us. It hurts my back especially after long international flight.

The room was good size and comfortable beds

The air-conditioning did not work properly

It is roomy and location is convenient. We stay there every time when visiting our daughter in New York.

Bedsheet is not fitted sheet and it moved around. The hair dryer was broken and handle was sticky.

Noise from outside as well as the elevator.

everything

everything

The room was very spacious. The beds were clean and very comfortable. And there were plenty of outlets for everyone to use.

It was fine. No issues that I could see.

Clean, beautiful views from our room. Staff was very helpful !

No complaints