Homewood Suites by Hilton Southwind - Hacks Cross
About this hotel
Ideally situated in Memphis, Tennessee's Southwind Business District, this all-suite hotel offers spacious accommodations and services, such as a shuttle service within a 5 mile (8 km) radius of the property.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Dishwasher
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Germantown, TN
Hotel in Germantown, TN
Reasons to book
Great for pets
Includes essentialsPool, Pets allowed, Kitchen / Kitchenette and more
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Reviews
3.6/5.0
Good(385 Reviews)
100% verified reviews
8.0
Access to my vehicle
Security could be better
10.0
The breakfast was ok the location was perfect
We couldn’t control the room temperature
9.0
Breakfast was awesome, staff were awesome!
I booked for double queen beds when we got there there was no room for the one that I reserve, then they move us to another room that has no AC but they have the most excellent staff she fix and accommodate us.
4.0
Our room was not clean
5.0
I liked that we had 2 rooms and a fold out couch. the king bed was nice and comfortable.
First off I like Homewood suites but at this location, They take out $100 for incidentals. then the room was thrashed. the curtains were tore, the carpet nails were exposed so you got to step on nails if you forgot that area was exposed. the toilet paper holder was broken. The chairs were worn. So I went down the next day and showed them my pictures so I wouldn’t be charged. She said the would fix the carpet but no one ever came. the laundry facility was a joke. It always smelled of Marihuana. Oh and breakfast was the worst at this location than any other one. So bad that the next day we opted to go eat at IHOP.
7.0
The location was just where we needed to be. It was pretty close to everything so we didn't have to go far. The room was very quiet and spacious. The price of the room was okay despite the minor dislikes I had with the room.
I did not like the fact that I asked for a high floor and extra pillows but didn't receive those options. I smelled marijuana the whole time we were there and the bathroom was not clean. We had to ask for the pillows and linens for the sofa bed while others I've stayed with had the items in the closet.
10.0
the location and quietness
no complaints
9.0
loved the kitchen and couch
chairs looked worn &old
6.0
clean
we had no hot water and when we called they said let us know before showering and we will turn off and turn on your water. 😡
10.0
The rooms were very clean and comfortable. I really enjoyed how the room layout was, and the bed was extremely comfortable 😌 It was just luxurious
There was nothing to dislike
7.0
the property was clean, nice, convenient
the room was a older version advertised. furn was dirty, holes and burnt spots in carpet, bathroom tub/toilet old and peeling
1.0
The location was nice near to all the shopping center.
Well when I first check in, I was put in level 2, so we took all our stuff there and went grocery shopping, cut the beef and about to cook dinner. Found out the stove top was not working, it has weird smell too when we first crank it on. So I went to front desk and told them the issues, two of the ladies just stare at me like crazy, barely said a word to me. I asked if I could change to a different room, and she just processed and gave me a new card key. I was expecting at least an apologies for all the inconvenience. We had to move all our stuff from level 2 to level 1. This has never happened to me and I don't expect a hotel with kitchenette to not have a functional stove with the amount of money that I had paid for a 4 days stay. I asked her to note it on the account the issues because we don't want to get charged extra, she said Ok. The next morning my husband reported to another person at front office again just to make sure the info is there, and it seem like it wasn't noted.
The air vent in the bathroom was not working either.
Our 2nd room, the stove top was good to use, but pot were disgusting to use. Good thing I always bring my own pot when I go anywhere.
Can't open the refrigerator all the way out because the dishwasher is right across from it. Space was tight can't even open the dishwasher all the way either.
Found a dirty rip socks on the floor by the edge of the bed.
Breakfast is another story, 3 days straight scramble egg the same way, potatoes wedge was salty. Then the last morning we were there, the egg or whatever they cooked were burned, I don't know how they expect a human to eat that.
Also the sheets look disgusting, this is something I would trash.
I did not have a good experience at all and would never come back again!
I have attached some photos with the sheet, burn egg, and nasty pot to prove my point.
3.0
It was close to the business I was working at and was close to restaurants, shopping, and entertainment. The lady that inspected our room was super nice too. I wish I had her name so I could let her know she was the best part of our stay there.
The hotel had a lot of parties going on and a significant amount of people coming in and out all hours of the night. Dogs everywhere barking inside the hotel rooms. Marijuana very much present in smell.
9.0
kitchen, big space
bed wasn’t comfortable enough
10.0
close to everything
took forever to get hot water for a shower.
10.0
Great hospitality, beautiful clean room
Nothing
10.0
location
n/a
4.0
Check in and cleanliness. Did not like smoked in room. Windows were broken out of nearby cars parked at hotel. Need more security and cameras.
2.0
Nothing
I usually never leave reviews on anything but this hotel, I definitely will. So I thought considering this hotel was by Hilton would be a good hotel. Boy was I wrong! So many bad things to name but I’ll name a few. The room stunk, the hotel smelt like marijuana, and it’s definitely not up to fire code. I was checking my beds for bed bugs because it was so bad! I didn’t even use the shower while here. I was too scared I’d catch something. This hotel was not worth the money I spent on it for the 2 nights and NEVER again will I spend another $1 here. Kinda has me scared to stay at another Hilton. Just read the reviews on hotels before you book and end up like we did!
1.0
double charged
sofa bed moldy
4.0
I had to wipe off an oily spray that was found on the bedside tables. The carpet was oily feeling on bare feet. The bathroom trash can was missing until I found it in the kitchen. The bathroom ceiling was stained.
FAQs
How much does this hotel cost compared to others in Germantown?
The average price for a rental in Germantown is $115 per night. This rental is $38 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Homewood Suites by Hilton Southwind - Hacks Cross. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton Southwind - Hacks Cross. Enjoy the water!
Is Homewood Suites by Hilton Southwind - Hacks Cross pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Homewood Suites by Hilton Southwind - Hacks Cross?
We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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